Corporate Travel Consultant - Remote

Global Business Travel Group; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Fully remote in UK

Flexible benefits

Travel perks

Job summary

American Express Global Business Travel is seeking a remote Business Travel Consultant to service corporate clients from the UK. You will advise and arrange domestic and international travel, using GDS systems to source options and ensure compliance with policies.

Join a 24/7 Traveler Care team, receive coaching, and explore career progression within an inclusive culture. This fully remote UK role requires flexibility with shifts while delivering exceptional client service.

Qualifications

• Experience working with corporate travel.
• Ability to source options across air, rail and hotel.
• Proactive in matching options to travel policy.
• Attention to detail and integrity in handling traveler data.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct analysis and research on travel options; anticipate traveler needs to upsell services.
• Arrange and book domestic and international travel in various complexities for air, rail, and accommodations.
• Use GDSs, especially Sabre, Amadeus or Galileo.
• Ensure compliance with travel policy, provider policies and regulations.
• Provide excellent telephone service and handle special requests.
• Collaborate with team to coach, mentor and improve service levels.

Skills

GDS systems knowledge

Travel industry experience

Client service

Communication skills

Attention to detail

Integrity and privacy

Teamwork

Problem solving

Tools

Sabre

Amadeus

Galileo

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Business Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Advanced knowledge of GDS: Sabre, Amadeus or Galileo
• Prior experience in business travel
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week).

This role is fully remote - must reside in the UK.

#AmexGBTJobs

Location

United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about "checking every box;" please apply anyway. You may be exactly the person we’re looking for!