Family Support Worker – Prison Visits Centre (Calm & Caring)

Prison Advice and Care Trust; Leicester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension scheme

Eye care scheme

Cycle to work scheme

Generous holiday entitlement

Job summary

Prison Advice and Care Trust (Pact) is hiring a Casual Family Support Worker (Visits Centre Assistant) at HMP Leicester. The role supports families visiting loved ones by offering information, guidance and a welcoming environment within the visitor centre.

You will also help run activities, organise refreshments and ensure safeguarding is followed, in a friendly, stress-free setting for adults and children.

Qualifications

• Experience in family support or visitor services.
• Able to stay calm and supportive in challenging situations.
• Good communication and people skills.

Responsibilities

• Welcome and orient visitors in the centre.
• Provide information and guidance to adults and children.
• Organise activities and refreshments to support visits.
• Collaborate with colleagues to follow safeguarding procedures.

Job description

Prison Advice and Care Trust (Pact) is hiring a Casual Family Support Worker (Visits Centre Assistant) at HMP Leicester. The role supports families visiting loved ones by offering information, guidance and a welcoming environment within the visitor centre.

You will also help run activities, organise refreshments and ensure safeguarding is followed, in a friendly, stress-free setting for adults and children.