Family Support Worker

The Gingerbread Centre; Newcastle-under-Lyme; On-site; GBP 15,593 - 22,208; Part time

Job summary

The Gingerbread Centre in Newcastle-under-Lyme is seeking a passionate Family Support Worker to provide community support for families. This role involves coordinating care, assessing needs, and delivering tailored support to families in need.

With a requirement for NVQ Level 3 in a relevant field and at least one year of experience, you will help families achieve sustainable change. The position offers 26 hours per week with flexible days and a salary of £13.72 per hour.

Qualifications

• 1 year’s experience working with and supporting children and families.
• Confidence in partnership/multi-agency working.
• Ability to engage with families who may be resistant or feel anxious.

Responsibilities

• Coordinate joined-up care with partners including Family Hubs, schools, and health services.
• Assess needs and write action plans for families.
• Deliver hands-on support and help families achieve sustainable change.

Skills

Experience working with children and families

Communication with agencies

Organisational skills

Education

NVQ Level 3 in health, early years, education, social care or similar

Job description

Be part of a team that makes a real difference for families!

We are looking for a passionate and experienced Family Support Worker to join our growing team delivering Tier 2 Community Family Support across Newcastle and Staffordshire Moorlands.

Overview

This is more than a job – it's a chance to stand beside families in their most challenging moments and help them to get the right help at the right time. Working in homes and communities, you'll provide tailored early help support to prevent issues from escalating.

As the named Lead Worker for each family, you’ll coordinate joined‑up care with partners including Family Hubs, schools, health services and voluntary groups. You’ll assess needs, write action plans, carry out regular reviews, deliver hands‑on support, and help families achieve sustainable change.

Qualifications

• NVQ Level 3 (or equivalent) in health, early years, education, social care or similar
• At least 1 year’s experience working with and supporting children and families
• Confidence in partnership/multi‑agency working with sound knowledge of services available to support children and families
• Ability to communicate with other agencies
• Strong organisational and written skills
• The ability to engage with families who may be resistant or feel anxious
• The ability to engage with families who have experienced trauma
• Full driving licence and access to a vehicle with business insurance
• Knowledge and understanding of a range of family issues affecting children’s outcomes

Hours: 26 hours per week, Monday to Friday (days can be flexible)

Salary: £13.72 per hour

Closing Date for Applications: Monday 15th June 2026

Date of Interviews: TBC

To apply, please send an application form to [e-mail].

Gingerbread Family Support is committed to the safeguarding of children and vulnerable people.