Family Help Support Worker - CMB2720e

Cumberland Council; Carlisle; On-site; GBP 30,000 - 31,000; Full time

Job summary

Cumberland Council is seeking a Family Help Support Worker to assist families with practical support, access to services and targeted interventions in Carlisle at multiple Family Hubs. The roles include permanent and fixed-term postings, with 37-hour weeks across two locations.

Salary ranges from £29,542 to £30,515 per annum, and relevant DBS checks apply. Applications close 9 November 2026 with interviews on 19-20 November 2026.

Responsibilities

• Provide practical support to families to access services and resources.
• Build trusted relationships with children, young people and parents to support resilience and wellbeing.
• Help families develop routines and strengthen wellbeing and outcomes.

Job description

Family Help Support Worker

Salary: £29,542 to £30,515 per annum

Hours & Location

Flexible Opportunities Available, As Follows

2 x 37 hours per week at Morton Family Hub, Carlisle, Permanent

1 x 37 hours per week at Petteril Bank Family Hub, Carlisle, Permanent

1 x 37 hours per week at Petteril Bank Family Hub, Carlisle, fixed for 12 months

About This Opportunity

Are you passionate about helping children, young people and families overcome challenges and achieve positive outcomes? As a Family Help Support Worker, you'll work directly with families to provide practical support, deliver targeted interventions and help them access the services and resources they need to thrive.

Working alongside Family Hub and Children's Services colleagues, you'll build trusted relationships with children, young people and parents, supporting them to develop resilience, improve family routines and strengthen wellbeing. You'll ensure the voices of children and young people are heard while helping families navigate challenges and access the right support at the right time.

This is a rewarding opportunity to make a genuine difference in people's lives, empowering families to build on their strengths and achieve lasting positive change within a supportive and collaborative team.

These roles are available on a permanent & fixed-term basis (see above).

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Louise Bainbridge by email at [e-mail].

DBS Checks

This role requires a DBS check. The level of check for this role is:

Enhanced DBS check with a Children’s/Adults Barred List check.

Please note this role involves working in regulated activity with adults and Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and Children.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [e-mail]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 9th November 2026
• Interview date:19th & 20th November 2026

Please Read The Supporting Information

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council