Family Support Worker

The Gingerbread Centre; Longton; On-site; GBP 17,000 - 22,000; Full time

Job summary

The Gingerbread Centre's Gingerbread Family Support team is seeking a passionate Family Support Worker to deliver Tier 2 Community Family Support across Newcastle and Staffordshire Moorlands, working in homes and communities to provide early help.

As Lead Worker for each family, you will coordinate joined-up care with partners, assess needs, write action plans, and review progress to help families achieve sustainable change.

Qualifications

• NVQ Level 3 (or equivalent) in health, early years, education, social care or similar.
• At least 1 year's experience working with and supporting children and families.
• Confidence in partnership/multi-agency working with sound knowledge of services available to support children and families
• Ability to communicate with other agencies
• Strong organisational and written skills
• The ability to engage with families who may be resistant or feel anxious
• The ability to engage with families who have experienced trauma
• Full driving licence and access to a vehicle with business insurance
• Knowledge and understanding of a range of family issues affecting children's outcome

Responsibilities

• Deliver Tier 2 Community Family Support across Newcastle and Staffordshire Moorlands.
• Coordinate joined-up care with partners including Family Hubs, schools, health services and voluntary groups.
• Assess needs, write action plans, carry out regular reviews, deliver hands-on support, and help families achieve sustainable change.

Skills

Multi-agency working

Written skills

Driving licence

Family engagement

Organisational skills

Trauma-informed

Education

NVQ Level 3 or equivalent in health/early years/education/social care

Job description

Join our dedicated team and experience a rewarding career supporting families in need at The Gingerbread Centre.

Are you looking for a new challenge? Do you want to be part of a team that makes a difference to homeless and vulnerable families? Join our team of dedicated staff at Gingerbread Family Support.

Family Support Worker

Rothesay Court

We are looking for a passionate and experienced Family Support Worker to join our growing team, delivering Tier 2 Community Family Support across Newcastle and Staffordshire Moorlands.

This is more than a job – it's a chance to stand beside families in their most challenging moments and help them to get the right help at the right time. Working in homes and communities, you'll provide tailored early help support to prevent issues from escalating.

As the named Lead Worker for each family, you'll coordinate joined-up care with partners including Family Hubs, schools, health services and voluntary groups.

You'll assess needs, write action plans, carry out regular reviews, deliver hands-on support, and help families achieve sustainable change.

You will need:

• NVQ Level 3 (or equivalent) in health, early years, education, social care or similar.


• At least 1 years' experience working with and supporting children and families.


• Confidence in partnership/multi-agency working with sound knowledge of services available to support children and families


• Ability to communicate with other agencies


• Strong organisational and written skills


• The ability to engage with families who may be resistant or feel anxious


• The ability to engage with families who have experienced trauma


• Full driving licence and access to a vehicle with business insurance


• Knowledge and understanding of a range of family issues affecting children's outcome

Salary: £13.72 per hour

Hours of work: 30-hours per week, Monday to Friday (days can be flexible)

Location: Rothesay Court, Longton, Stoke-on-Trent

Closing Date for Applications: Monday 10th August 2026

Date of Interviews: To be arranged

Please Note: In situations where a significant response is received, the closing date may be brought forward.

Gingerbread Family Support is committed to the safeguarding of children and vulnerable people. All posts are subject to an Enhanced DBS.

Working for us has many benefits including:

• All our employees are paid the living wage or above


• All staff have enhanced DBS checks


• We offer a contributory Pension Scheme, after 3 months employment


• We provide 22 days paid annual leave + bank holidays (pro rata)


• We have excellent training & learning opportunities


• Good working environments, ensuring staff have access to refreshments

Additional Information

The Gingerbread Centre is an equal opportunities employer and welcomes applications from all areas of the community.

Gingerbread is proud to have the Investors in People Award.

The Gingerbread Centre is committed to the safeguarding of children and vulnerable people.