Family Support Worker

PHOENIX HOUSE; Greater London; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Season ticket loan

Pension scheme

Life assurance

Wellbeing talks and activities

Learning management system access

Employee Assistance Programme

Job summary

Phoenix Futures in London is seeking a compassionate Family Support Worker to join the Release and Transfer team at HMP Belmarsh. You will deliver tailored interventions for clients and their families within the 12 weeks before and 12 weeks after release.

The role involves prison-based assessments, continuity of care, and helping families access community services after release. You will case manage a busy caseload and support individuals with appropriate referrals.

Qualifications

• Experience in health and social care, ideally within substance use or mental health.
• Strong patient care and service delivery; ability to network for client benefit.
• Proficient in MS Outlook, Word and Excel; familiar with database systems.

Responsibilities

• Provide tailored interventions and recovery approaches to clients and families within 12 weeks before and after release.
• Carry out prison-based assessments and assist with continuity of care for leavers.
• Case manage clients and provide pre- and post-release advice and onward referrals.
• Deliver care-planned support using evidence-based models; work with offenders.

Job description

Family Support Worker

We are seeking a compassionate and skilled Family Support Worker to join our Release and Transfer team at HMP Belmarsh, supporting positive change and making a lasting impact.

The Role

As a Family Support Worker, you will be part of the Release and Transfer Team providing tailored interventions and recovery approaches to clients and their families within 12 weeks prior to release and 12 weeks post release.

You will work in the prison and the Leavers Lounge carrying out assessments and assist with continuity of care for prison leavers. This includes accompanying people in treatment to appointments in the community after release.

You will case manage clients and provide pre-and-post-released advice, support and onward referral to families most at risk.

You will be required to work directly with offenders delivering effective care-planned support using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group. Previous experience of working within health, rehabilitation, treatment, and re-offending prevention services would be beneficial.

About You

To join us as a Family Support worker at HMP Belmarsh, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field.
• Committed to patient care and first-class service provision.
• Evidence of effective partnership working and the ability to network for the benefit of the client and service.
• Evidence of managing a busy caseload or tasks and excellent organisational skills.
• To be proficient in the use of Microsoft Outlook, Word and Excel and be familiar with database management systems.
• Excellent communication skills, both written and verbal.
• Have an understanding of complex issues and health priorities presented by people entering custody.
• Determined, with a drive to succeed and a willingness to learn.
• Passionate and enthusiastic about making a real difference to the lives of people we support.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

This role will be Monday - Friday (every other Friday off) with occasional Saturday working as part of a rota.

Your Rewards

• Salary starting at £29,383.65 (inclusive inner London Weighting), with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £31,085.65
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro-rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional well-being.
We provide a diverse range of services, our expertise in psycho-social treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
This post will be subject to Child/Adult DBS and HMPS security clearance and Home Office Counter Terrorism Clearance.

Other organisations may call this role Recovery Worker, Recovery Co-ordinator, Criminal Justice Worker, or Substance use Recovery Worker.

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