Family Support Service - Systems & Operations Officer

Cornerstone House Centre Ltd; Cumbernauld; On-site; GBP 24,000 - 32,000; Full time

Job summary

Cornerstone House Centre Ltd in Scotland is seeking a Systems & Operations Officer to provide essential operational support to our Family Support Service. You will manage registrations and initial engagement with clients, maintain systems and records, and assist with reporting to ensure services run smoothly.

The role requires strong organisation, attention to detail and experience with databases, plus confidence in using Microsoft Office and IT/communications support.

Qualifications

• Excellent time-management skills.
• Good customer-service skills.
• Strong administration and organisational skills.
• Experience maintaining databases and records.
• Knowledge of Community Planning and Community Boards in North Lanarkshire.

Responsibilities

• Provide operational support to Family Support Service.
• Manage registrations and initial client engagement.
• Maintain systems and records.
• Provide IT and communications support.
• Assist with reporting.

Skills

Time management

Customer service

Administrative skills

Attention to detail

Multitasking

Tools

Microsoft Office

Database management

Job description

Family Support Service - Systems & Operations Officer

We are looking for an organised, detail-oriented Systems & Operations Officer to provide essential operational support to our Family Support Service.

You will manage registrations and initial engagement with clients, maintain systems and records, provide IT and communications support, and assist with reporting. Your work will help keep our services and activities running smoothly.

• Excellent time-management skills.
• Good customer-service skills.
• Strong administration and organisational skills.
• Confidence using Microsoft software.
• Experience maintaining databases and records.
• Ability to manage multiple tasks and competing priorities.
• Excellent attention to detail.
• Knowledge of Community Planning, Community Boards and key statutory and third-sector organisations in the North Locality of North Lanarkshire.