Family Services Officer

Field Lane; Greater London; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Job summary

Field Lane is seeking a Family Services Officer to provide safe housing and guidance to vulnerable families within our supported accommodation service. You will empower families to build independence, stability, and brighter futures through person-centered support.

You will accept referrals, conduct interviews and risk assessments, develop individual support plans, assist with housing management tasks, and build strong relationships with external agencies.

Qualifications

• Experience supporting vulnerable clients, including those affected by domestic violence.
• Knowledge of safeguarding and child protection procedures.
• Ability to challenge inappropriate behaviour confidently and professionally.
• Strong decision-making skills, especially under pressure.
• Experience of support planning and understanding the needs of vulnerable families.
• A caring, empathetic, and non-judgemental attitude.

Responsibilities

• Accept and process referrals, conduct interviews, and carry out risk assessments.
• Develop and review individual support plans in collaboration with each client.
• Support families with empathy, professionalism, and a non-judgemental approach.
• Assist with housing management tasks such as rent collection, repairs reporting, and preparing units for letting.
• Build strong, professional relationships with external agencies and partners.
• Maintain accurate records and contribute to required reporting and outcomes.
• Take part in supervision, training, team meetings, and ongoing professional development.

Skills

Good numeracy

Good literacy

Experience supporting vulnerable users

Safeguarding knowledge

Challenging inappropriate behaviour

Decision-making under pressure

Support planning

Empathetic attitude

Substance misuse knowledge

Experience with children

Job description

About The Role

Are you passionate about making a difference in people’s lives?
Do you want to be part of a caring, supportive, and dedicated team?

We’re looking for a Family Services Officer to join our supported accommodation service, providing safe housing and guidance to vulnerable families. This is a rewarding opportunity to empower families to build independence, stability, and brighter futures.

As a Family Services Officer, you’ll:

• Accept and process referrals, conduct interviews, and carry out risk assessments.
• Develop and review individual support plans in collaboration with each client.
• Support families with empathy, professionalism, and a non-judgemental approach.
• Assist with housing management tasks such as rent collection, repairs reporting, and preparing units for letting.
• Build strong, professional relationships with external agencies and partners.
• Maintain accurate records and contribute to required reporting and outcomes.
• Take part in supervision, training, team meetings, and ongoing professional development.

What we’re looking for:

• Good numeracy and literacy.
• Experience supporting vulnerable clients, including those affected by domestic violence.
• Knowledge of safeguarding and child protection procedures.
• Ability to challenge inappropriate behaviour confidently and professionally.
• Strong decision-making skills, especially under pressure.
• Experience of support planning and understanding the needs of vulnerable families.
• A caring, empathetic, and non-judgemental attitude.
• Knowledge of substance misuse (desirable).
• Experience working with children (desirable).

About Us

Field Lane is a charity with a long history of providing care and support for a diverse range of people, including:

• Adults with learning disabilities, many of whom are also autistic.
• Vulnerable families – including those experiencing homelessness.
• Individuals needing extra support to remain in their homes or with their families.

We actively champion improved rights, services, and opportunities for people with autism, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives.

Why Join Us?

• Be part of a warm, supportive, and inclusive team.
• Ongoing training and professional development opportunities.
• The chance to make a meaningful difference every single day.
• Competitive pay and benefits package.