Family Support Coordinator

Compass Community Schools; Milton Keynes; On-site; GBP 28,000 - 42,000; Full time

Job summary

Compass Community Schools is seeking a Family Support Coordinator to play a pivotal role in-Holistic and therapeutic approach, supporting pupils and families to improve attendance, engagement, behaviour and learning. You will act as a Deputy Designated Safeguarding Lead (DDSL) ensuring safeguarding procedures are followed in line with statutory guidance.

You will collaborate with families and external agencies to remove barriers, risk, and vulnerabilities, contribute to school improvement

Qualifications

• Proven ability to build strong relationships with pupils, families and professionals.
• Understanding of safeguarding procedures and statutory guidance.
• Experience working with SEMH needs and complex trauma.
• Willingness to undertake mandatory training and professional development.

Responsibilities

• Promote school ethos and values.
• Monitor attendance, safeguarding records and act on concerns.
• Lead and coordinate interventions to improve attendance and behaviour.
• Develop relationships with parents, carers, social workers and other professionals.
• Deliver and evaluate 1:1 mentoring and targeted support programmes.
• Coordinate family engagement initiatives and home visits when required.
• Signpost families to relevant services and agencies.
• Maintain accurate records and contribute to reports.
• Engage in multi-agency meetings and ensure safeguarding is frontline.

Skills

Communication

Empathy

Multi-agency work

Trauma-informed

Behaviour support

Education

Level 2 English & maths

Level 2/3 pastoral qualification or equivalent

Level 5 pastoral qualification (desirable)

DSL Level 3 qualification or willingness

Job description

The Family Support Coordinator plays a key role in the school's holistic and therapeutic approach, working closely with the Therapeutic Pastoral Lead and Senior Leadership Team., Providing targeted support and interventions for pupils and families to improve attendance, engagement, behaviour and learning.

Acting as a Deputy Designated Safeguarding Lead (DDSL), ensuring safeguarding procedures are followed in line with statutory guidance.

Working collaboratively with families and external agencies to identify and reduce barriers, risks and vulnerabilities.

Supporting Behaviour and Attitudes, Personal Development, Early Help and safeguarding initiatives.

Monitoring pupil progress and family engagement, contributing to school improvement priorities.

Acting as a strong link between home and school through coordinated support plans and interventions.

Key Responsibilities

• Promote the school's ethos and values.
• Monitor attendance, behaviour and safeguarding records, including CPOMS and school data systems, and implement actions where concerns are identified.
• Lead and coordinate interventions for pupils and families to improve attendance, behaviour and engagement.
• Develop positive relationships with parents, carers, social workers, foster carers and other professionals.
• Demonstrate a strong understanding of trauma, adverse childhood experiences (ACEs) and their impact on children's learning and wellbeing.
• Deliver and evaluate 1:1 mentoring and targeted support programmes.
• Lead on family engagement initiatives, including home visits when required.
• Signpost families to appropriate support services and agencies.
• Build effective partnerships within the local community and wider Compass network.
• Monitor safeguarding concerns daily and ensure timely action is taken.
• Attend Team Around the Child (TAC) meetings and multi-agency reviews.
• Maintain accurate records and contribute to statutory and internal reports.
• Engage in ongoing professional development and mandatory training.
• Promote equality, inclusion and anti-discriminatory practice.

Organisational Responsibilities

• Support pupils by removing barriers to attendance, learning and participation.
• Follow school policies, procedures and safeguarding practices.
• Contribute to Individual Learning Plans (ILPs) and pupil support strategies.
• Maintain confidentiality and comply with data protection requirements.
• Use electronic systems effectively and accurately.
• Represent the school at relevant professional and multi-agency meetings.
• Experience working with children and young people with SEMH needs and complex trauma.
• Level 2 English and Maths and Level 2/3 qualification (or equivalent); willingness to work towards a Level 5 pastoral qualification.
• DSL Level 3 qualification or willingness to obtain prior to commencing the role.
• Strong understanding of safeguarding, child protection and the impact of abuse and ACEs.
• Ability to work effectively within a multi-agency environment.
• Excellent communication, literacy and numeracy skills.
• Ability to positively influence and support colleagues.
• Empathetic, energetic, resilient and solution-focused approach.
• Full UK driving licence and access to appropriate insurance for business use.
• Commitment to health and safety, equality and inclusion.