Family Support - Community Navigator

Action Together; Oldham; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Employer pension

Cycle to work

Flexible working

Employee Assistance Programme

Wellbeing support

Job summary

Home-Start HOST in Oldham is seeking a Family Support - Community Navigator to help families access services—from Family Hubs to specialist providers. You will work face-to-face in communities, schools, libraries and Family Hubs, building trust and guiding families to the support they need.

You will collaborate with schools, healthcare and social services, maintain records, and promote inclusive services. The role welcomes applicants from diverse backgrounds, including bilingual speakers, and

Qualifications

• Experience working directly with children, parents or families.
• Understand the challenges families can face and are passionate about improving outcomes for children.
• Know Oldham’s communities and value the importance of local connections.
• Are warm, approachable and able to engage confidently with a diverse range of families and partners.
• Have good safeguarding awareness.

Responsibilities

• Connect families with local resources, services, and programs that support their well-being.
• Facilitate access to community activities and support networks to promote engagement and empowerment.
• Maintain accurate records of family interactions.
• Collaborate with community partners, schools, healthcare providers, and social service agencies to coordinate care.
• Strengthen professional networks and service collaboration.

Skills

Community outreach

Family support

Digital literacy

Communication

Job description

Join our dedicated team as a Family Support - Community Navigator, supporting famiies to access services across Oldham. You will work directly with families, helping them understand and access the wide range of support available, according to their need. From Family Hubs and community groups to specialist services, you will help families build confidence, overcome barriers, and connect with the support they need.

This is a practical, people-centred role combining outreach, peer support, community engagement and partnership working. You’ll spend time in local communities, schools, libraries, clinics and Family Hubs, building relationships and ensuring families feel welcomed, included and heard. Your main base will be one of the Best Start Family Hubs in Oldham (exact base to be agreed on appointment).

Responsibilities

• Connect families with local resources, services, and programs that support their well-being
• Facilitate access to community activities and support networks to promote engagement and empowerment
• Maintain accurate records of family interactions
• Collaborate with community partners, schools, healthcare providers, and social service agencies to coordinate care
• Strengthen professional networks and service collaboration

Experience needed

• Experience working directly with children, parents or families
• Understand the challenges families can face and are passionate about improving outcomes for children.
• Know Oldham’s communities and value the importance of local connections.
• Are warm, approachable and able to engage confidently with a diverse range of families and partners.
• Have good safeguarding awareness.
• Are confident using digital tools, social media and online communication, and building connections with service providers and the Family Hubs network

We welcome applications from diverse communities
We are committed to building a workforce that reflects the diversity of the families we serve across Oldham and welcome applications from people of all backgrounds. We particularly encourage applications from candidates who are bilingual or multilingual, especially those who speak community languages commonly used across Oldham, including Urdu, Bengali, Punjabi, Arabic, Polish and Kurdish.

We also welcome applications from people with lived experience of the communities we support and from individuals who share our commitment to improving outcomes for children and families.

Key information

• Employer: Home-Start HOST
• Locations: Oldham
• Role Type: Fixed term
• Salary: Starting salary £27,709
• Working Hours: Full-Time

More about this role

• Closing Date: Sunday 1st November 2026 at 12:00pm
• Contact Name: Lucy Turner
• Contact Information: [e-mail]
• Employee Benefits: Employee pension with employer contributionsCycle to work chemeFlexible workingEmployee Assistance Programme with wellbeing support
• Would You Consider A Job Share For The Role?: Yes