Family Services Coordinator.

CBR Business Solutions UK; South Norfolk; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Home-Start Norfolk is seeking a Family Services Coordinator (FSC) to support Norfolk families and manage volunteers. The role is hybrid, with delivery across Breckland and South Norfolk.

You will work in partnership with parents and carers to develop tailored packages of support, including home visiting volunteers, group work, referrals and signposting to other organisations. You will represent the charity as voice for families and volunteers.

An enhanced DBS check is required before appointment.

Qualifications

• Demonstrated experience in supporting and managing volunteers working with families.
• Ability to develop tailored packages of support including home visiting, group work, referrals or signposting to other organisations.
• Experience working with parents, carers and partner organisations.

Responsibilities

• Support and manage volunteers to work with families.
• Develop tailored packages of support with parents and carers (home visiting, group work, referrals, signposting).
• Represent the charity and coordinate with partner organisations to provide timely support.

Skills

Volunteer management

Job description

Organisation Home-Start Norfolk Location Hybrid working arrangements with operational delivery across Breckland and South Norfolk Website Visit organisation website Contract type Permanent Salary £28,455 - £32,565 (FTE) Hours 30 hours per week Date posted 4 November 2026 Closing date 30 November 2026

About The Organisation

Home-Start Norfolk is an independent local charity, our vision is to ensure that every parent has the support they need to give their children the best start in life. We believe that we can transform our communities through investing in early childhood.

Our mission is to empower parents to develop the knowledge, skills and resilience to enable their children to thrive. Home-Start’s ethos is to empower and enable, allowing families to develop self-resilience and confidence in their ability to cope with challenging situations and integrate more within their own communities.

About The Role

We are looking for a Family Services Coordinator (FSC) who shares our passion for supporting Norfolk families and making a difference to children’s crucial early years. You will be able to demonstrate confidence and experience in supporting and managing volunteers to work with families. You will be the representative of our charity, providing a voice for the families and volunteers that you work with.

An FSC at Home-Start Norfolk is a post which requires enthusiasm and energy to empower families whatever challenges they may be facing. You will be reactive and responsive to working in partnership with parents and carers to develop a tailored package of support which may include a home visiting volunteer, group work, referral and/or signposting to other organisations. Our FSCs and volunteers work with a wide variety of professionals and partner organisations to ensure that children and their families get a variety of support options at the right time to prevent them requiring more costly and timely interventions. It is a relationship based on trust and empowerment.

The successful applicant will be subject to an enhanced DBS check, with the child and adult barred lists.