Families and Communities Support Coordinator

Home-Start Elmbridge; Greater London; On-site; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Flexible working within service need

Generous annual leave

Pension contribution

Ongoing training and professional dev.

Meaningful difference to families' lif

Job summary

Home-Start Elmbridge is seeking a Families and Communities Support Co-ordinator to manage caseloads, coordinate home-visiting volunteers, and deliver family-focused activities in Walton-on-Thames. The role emphasizes safeguarding, partnership building, and community outreach to support families across Elmbridge.

The post is permanent, part-time (25 hours/week) with a salary of £31,000 per annum (FTE). Flexible working and DBS checks are part of the role in a supportive, local charity environment.

Qualifications

• Proven experience of supporting parents and young children in paid or voluntary roles.
• Strong safeguarding knowledge with experience supporting vulnerable families.
• Knowledge of current legislation and policies relating to children and families.
• Experience working with other agencies providing children and family services.
• Ability to supervise volunteers and work well in a team.
• Excellent written and verbal communication and relationship-building skills.
• Good organisational and interpersonal skills.
• Commitment to Home-Start ethos and values.
• Full driving licence and access to a car.
• Willingness to work flexible hours, including occasional evenings or weekends.

Responsibilities

• Manage an allocated caseload of families, ensuring appropriate support from referral to completion.
• Apply safeguarding practices consistently to promote children's welfare.
• Recruit, train, and supervise home-visiting volunteers with regular support.
• Plan and deliver family activities, groups, and projects.
• Engage with the local community to reach Elmbridge families.
• Promote family wellbeing, financial resilience, and community engagement.
• Develop partnerships with local services to access financial, housing, health, and wellbeing support.

Skills

Safeguarding

Volunteer supervision

Communication

Organisation

Teamwork

Flexible hours

Driving license

Job description

Families and Communities Support Coordinator

Salary:

£31,000 per annum, FTE

Hours:

Part-time, 25 hours per week (negotiable)

Contract:

Permanent

Location:

Home-Start Elmbridge, Walton-on-Thames

Responsible to:

Director of ServicesHome-Start is one of the UK's leading family support charities. Our ethos is to help parents build better lives and better futures for their children. At Home-Start Elmbridge we do this by recruiting and training local parent volunteers to offer practical and emotional support to families in their own homes. We also have dedicated Carer Support Co-ordinators who support families with illness, disability or additional needs and we offer other types of support such as crisis support and counselling.An exciting new opportunity has arisen for a Families and Communities Support Co-ordinator.

About the role

As Families and Communities Support Co-ordinator, you will be responsible for:

• Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
• Implementing good safeguarding practice in all areas of work, promoting children's welfare at all times
• Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
• Support the planning and delivery of family activities, groups, and projects.
• Work within the community to engage and support families across Elmbridge.
• Promote family wellbeing, financial resilience, and community engagement
• Develop and maintain effective partnerships with local organisations and services to ensure families can access appropriate support (e.g. financial, housing, health, wellbeing and family support services)

We're looking for someone with:

• Proven experience of supporting parents and young children in a paid or voluntary capacity
• A solid understanding of safeguarding practices and experience working with vulnerable families
• Knowledge of current legislation and policies relating to children and families
• Knowledge of other agencies providing services for children and families
• Ability to supervise and manage volunteers and to work as part of a team
• Excellent written and verbal communication skills and relationship building abilities
• Excellent organisational and interpersonal skills
• A commitment to the values and ethos of Home-Start
• A clean driver's licence and access to a car
• Ability to work flexibly, occasional evening or weekend work

What we offer:

• Flexible working (within service need)
• Generous annual leave
• Pension contribution
• Ongoing training and professional development
• The opportunity to be part of a well-respected local charity making a meaningful difference to families' lives

This post requires an Enhanced DBS check with Child Workforce barred list information (under the Adult and Child Workforce). Employment is subject to satisfactory references and DBS. We will only discuss or request criminal record details once a conditional offer has been made, in line with Home-Start Elmbridge's Safer Recruitment Policy.

Home-Start Elmbridge is committed to safeguarding and to equality, diversity and inclusion. We welcome applications from people with disabilities and anyone who may need adjustments or support to complete the application process is encouraged to contact us during the recruitment process.

Schedule and Interview Process

Closing date: Friday 20th November 2026 Formal interview: Thursday 26th November at Home-Start Elmbridge offices in Walton-on-Thames (panel interview & presentation)