Families and Communities Support Co-ordinator

Elmbridge; England; Hybrid; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Flexible working

Generous annual leave

Pension contribution

Training & development

Meaningful impact

Job summary

Home-Start Elmbridge is seeking a Families and Communities Support Co-ordinator to manage an allocated caseload of families and ensure the most appropriate support from referral to completion. You will promote safeguarding and support volunteers to deliver home-visiting visits with families in their own homes.

This 25-hour-per-week role offers a starting salary of £31,000 per annum, with generous annual leave, pension contribution, flexible working where possible, and ongoing training within a

Qualifications

• Proven experience of supporting parents and young children in paid or voluntary roles.
• Solid safeguarding knowledge and experience with vulnerable families.
• Knowledge of current legislation relating to children and families.
• Ability to supervise volunteers and work as part of a team.
• Excellent written and verbal communication and relationship-building skills.
• Clean driver’s license and access to a car.
• Willingness to work flexible hours, including evenings or weekends.

Responsibilities

• Manage an allocated caseload of families and monitor progress from referral to completion.
• Apply safeguarding practices and promote children's welfare in all activities.
• Recruit, train and supervise home-visiting volunteers and provide supervision.
• Plan and deliver family activities, groups and projects.
• Engage with the community to support families across Elmbridge.
• Promote family wellbeing and financial resilience.
• Develop partnerships with local organisations to access appropriate support.

Skills

Caseload management

Safeguarding practices

Volunteer supervision

Communication skills

Team collaboration

Driver's license

Flexibility

Job description

Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation.

The starting salary for this role is £31,000 per annum based on a 25 hour working week.

Rewards and Benefits

• Home-Start Elmbridge is a supportive, family friendly employer. We offer:
• Flexible working (within service need)
• Generous annual leave
• Pension contribution
• Ongoing training and professional development
• The opportunity to be part of a well-respected local charity making a meaningful difference to families’ lives

About the Organisation

Home-Start is one of the UK’s leading family support charities. Our ethos is to help parents build better lives and better futures for their children. At Home-Start Elmbridge we do this by recruiting and training local parent volunteers to offer practical and emotional support to families in their own homes. We also have dedicated Carer Support Co-ordinators who support families with illness, disability or additional needs and we offer other types of support such as crisis support and counselling.

About the Role

As Families and Communities Support Co-ordinator, you will be responsible for:

• Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
• Implementing good safeguarding practice in all areas of work, promoting children’s welfare at all times
• Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
• Support the planning and delivery of family activities, groups, and projects.
• Work within the community to engage and support families across Elmbridge.
• Promote family wellbeing, financial resilience, and community engagement
• Develop and maintain effective partnerships with local organisations and services to ensure families can access appropriate support (eg financial, housing, health, wellbeing and family support services)

We’re looking for someone with:

• Proven experience of supporting parents and young children in a paid or voluntary capacity
• A solid understanding of safeguarding practices and experience working with vulnerable families
• Knowledge of current legislation and policies relating to children and families
• Knowledge of other agencies providing services for children and families
• Ability to supervise and manage volunteers and to work as part of a team
• Excellent written and verbal communication skills and relationship building abilities
• Excellent organisational and interpersonal skills
• A commitment to the values and ethos of Home-Start
• A clean driver’s licence and access to a car
• Ability to work flexibly, occasional evening or weekend work

Additional Information

This post requires an Enhanced DBS check with Child Workforce barred list information (under the Adult and Child Workforce). Employment is subject to satisfactory references and DBS. We will only discuss or request criminal record details once a conditional offer has been made, in line with Home-Start Elmbridge’s Safer Recruitment Policy.

If you would like to talk to us about the role, please contact Carol Hodges, Director of Services by email [e-mail] or by phone [phone].

The close date for this advert is 20.11.2026 with interviews planned for 26.11.2026.