Family Liaison & Student Administrator

Outcomes First Group; Guildford; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

Wellbeing benefits

Discounts (Vista platform)

Cycle to Work

Electric Car Purchase Scheme

Critical illness cover

Family Growth Support

Job summary

Castle Garden School in Guildford is seeking a Family Liaison & Student Administrator to support families, coordinate attendance and assist with safeguarding processes. You will work closely with the Headteacher and external agencies to identify needs and promote positive engagement with education.

You will build relationships, manage records, and help implement student support plans while maintaining confidentiality and DBS checks. A full UK driving licence is required for potential home visits.

Qualifications

• Experience working with children, young people and families, ideally within an education, care or support setting.
• Holds a full UK driving licence and is willing to undertake home visits where required.
• Understanding safeguarding responsibilities and child protection practices.

Responsibilities

• Builds strong relationships and communicates effectively with a wide range of people.
• Acting as a key contact for families who require additional support and guidance.
• Liaising with external agencies including Social Care, Early Help, Housing, Health Services and other professionals.
• Completing referrals, attending multi-agency meetings and carrying out home visits when required.
• Supporting attendance initiatives and helping to remove barriers to learning and engagement.
• Managing student transport arrangements and maintaining accurate student records.
• Supporting safeguarding systems and acting as Deputy Designated Safeguarding Lead (training provided).
• Promoting student wellbeing, inclusion, independence and positive behaviour across the school.
• Supporting the implementation and review of student support plans and interventions.
• Maintaining confidential records and ensuring compliance with safeguarding and data protection requirements.

Skills

Strong communication

Organisation

Empathy

Safeguarding knowledge

Driving licence

Job description

We are looking for a caring, proactive and highly organised Family Liaison & Student Administrator to join our dedicated team. This rewarding and varied role combines family engagement, student support and administration, providing an opportunity to make a real difference to the lives of students and their families. Working closely with the Headteacher, Senior Leadership Team and external agencies, you will act as a trusted point of contact for families, helping to identify needs, coordinate support and promote positive engagement with education. You will play a key role in strengthening relationships between home and school, supporting student wellbeing, improving attendance and ensuring families can access the guidance and services they need. Alongside family liaison responsibilities, you will provide essential administrative support relating to student records, attendance, transport arrangements and safeguarding processes. Through building positive partnerships and coordinating effective support strategies, you will help create positive outcomes for students while contributing to a safe, inclusive and nurturing school environment. What you will be ding

• Building positive, professional relationships with students, families and carers.
• Acting as a key contact for families who require additional support and guidance.
• Liaising with external agencies including Social Care, Early Help, Housing, Health Services and other professionals.
• Completing referrals, attending multi-agency meetings and carrying out home visits when required.
• Supporting attendance initiatives and helping to remove barriers to learning and engagement.
• Managing student transport arrangements and maintaining accurate student records.
• Supporting safeguarding systems and acting as Deputy Designated Safeguarding Lead (training provided where required).
• Promoting student wellbeing, inclusion, independence and positive behaviour across the school.
• Supporting the implementation and review of student support plans and interventions.
• Maintaining confidential records and ensuring compliance with safeguarding and data protection requirements.
  Experience working with children, young people and families, ideally within an education, care or support setting.
• Builds strong relationships and communicates effectively with a wide range of people.
• Is compassionate, resilient and able to support families through challenging circumstances.
• Has excellent organisational, administrative and record-keeping skills.
• Can work effectively with external agencies and multi-disciplinary professionals.
• Understands safeguarding responsibilities and child protection practices.
• Is committed to improving outcomes, attendance and wellbeing for students.
• Holds a full UK driving licence and is willing to undertake home visits where required.
  Castle Garden School is a brand-new independent specialist school for students with autism between 5 - 11 years of age.

Castle Garden School strives to provide effective, specialist education and support to autistic students and their families, which will allow students to achieve their full potential in education and life. Located in the town centre of Guildford, the school provides primary education and offers a unique mix of education and support to students within a wide spectrum of needs and abilities. Personalised teaching and learning in an autism specific environment allows students' individual needs to be addressed completely and their capabilities fully realised. At Outcomes First Schools, we provide specialist education for learners who need a deeper level of understanding, expertise and support than mainstream education can typically offer. We support students with a wide range of complex, co-occurring and neurodivergent needs, including autism, ADHD, SEMH, speech and communication needs, dyslexia and experiences of trauma or adversity. We are proud to be a part of OFG Education who in 2025 were officially certified as a 'Great Place to Work' for the sixth year running.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• "Your Wellbeing Matters" - mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support