Family Help Support Worker — Lead Family-Led Plans

WMJobs; Walsall; On-site; GBP 35,000 - 38,000; Full time

Job summary

WMJobs is recruiting for a Family Help Support Worker in Children’s Services. The role covers Family Help localities across Walsall and is fixed-term until March 2028.

The post involves direct work with families to improve wellbeing, resilience and family-led plans, working with education, health, police and voluntary services. You will lead assessments, develop tailored support, and coordinate with partners to ensure joined-up support while safeguarding and recording outcomes.

Qualifications

• Experience of working with children, young people and families.
• Strong written and verbal communication skills.
• Ability to listen, show empathy and build trust.
• Good problem-solving and planning abilities.
• Experience with multi-agency collaboration and safeguarding.

Responsibilities

• Deliver high-quality, outcome-focused support to children, young people and families.
• Conduct person-centred assessments of family needs using approved tools.
• Develop, implement and review tailored family-led support plans.
• Act as Lead Professional coordinating family plans with partners.
• Provide direct practical and emotional support through sessions and group work.
• Support parenting capacity, resilience and positive family relationships.
• Facilitate access to universal, targeted and specialist services.

Skills

Empathy

Communication

Listening

Problem-solving

Relationship-building

Organisational-skill

Safeguarding

Equality & Inclusion

Education

Foundation-level qualification in children’s services

Job description

WMJobs is recruiting for a Family Help Support Worker in Children’s Services. The role covers Family Help localities across Walsall and is fixed-term until March 2028.

The post involves direct work with families to improve wellbeing, resilience and family-led plans, working with education, health, police and voluntary services. You will lead assessments, develop tailored support, and coordinate with partners to ensure joined-up support while safeguarding and recording outcomes.