Family Help Support Worker: Fixed-Term to 2028

Wollborg Michelson Personnel Service Inc; Walsall; On-site; GBP 35,000 - 38,000; Full time

Job summary

Walsall Council is recruiting Family Help Support Workers for the Children’s Social Care service on a fixed-term basis until March 2028. The role covers family support across Walsall, offering practical and emotional assistance to children, young people and families, and developing family-led plans of support.

You will collaborate with education, health, police and community partners to deliver coordinated services, undertake assessments, and help families access universal and targeted

Qualifications

• Strong written and verbal communication skills.
• The ability to listen, show empathy and build trusting relationships.
• Good problem-solving skills, including the ability to understand need, analyse information and identify practical solutions.
• Experience of working with children, young people and families with a wide range of needs.
• Strong organisational skills, including the ability to manage your own workload and maintain accurate records.
• A commitment to equality, diversity, inclusion, confidentiality and information governance.

Responsibilities

• Deliver high-quality, outcome-focused support to children, young people and families in line with statutory guidance and organisational priorities.
• Undertake person-centred assessments of family needs, strengths and risks using approved tools and frameworks.
• Develop, implement and review tailored support plans in partnership with families, ensuring goals are realistic, achievable and family-led.
• Act as the Lead Professional where appropriate, coordinating family-led plans, bringing partners together and ensuring support is joined up around the needs of children, young people and families.
• Provide direct practical and emotional support through structured sessions, group work and community-based interventions.
• Support parents and carers to build parenting capacity, resilience and positive relationships within the family.
• Facilitate access to universal, targeted and specialist services, advocating for families where needed to remove barriers.
• Work collaboratively with multi-agency partners to deliver integrated and coordinated support.
• Recognise, respond to and escalation safeguarding concerns in line with organisational procedures.
• Maintain accurate, timely and confidential records of interventions, assessments and casework.

Skills

Communication skills

Empathy & relationship building

Listening & engagement

Problem solving

Organisational skills

Safeguarding awareness

Education

Foundation-level qualification or equivalent experience in children’s services

Job description

Walsall Council is recruiting Family Help Support Workers for the Children’s Social Care service on a fixed-term basis until March 2028. The role covers family support across Walsall, offering practical and emotional assistance to children, young people and families, and developing family-led plans of support.

You will collaborate with education, health, police and community partners to deliver coordinated services, undertake assessments, and help families access universal and targeted