Family Help Champion: Empower Families & Youth

Walsall Community Network; Walsall; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Walsall Council is recruiting a Family Help Support Worker to provide practical and emotional support to children, young people and families. The role focuses on early intervention, safeguarding, and coordinating services to deliver consistent, family-led plans across education, health and social care.

You will work in family-based settings across Walsall, building strong relationships, assessing needs, and supporting positive change.

Qualifications

• Experience of working with children, young people and families with a wide range of needs.
• Strong written and verbal communication skills.
• Ability to listen, show empathy and build trusting relationships.
• Good problem-solving and record-keeping abilities.

Responsibilities

• Deliver high-quality, outcome-focused support to children, young people and families in line with guidance and priorities.
• Undertake person-centred assessments of family needs, strengths and risks using approved tools.
• Develop, implement and review tailored family support plans.
• Act as Lead Professional where appropriate and coordinate family-led plans with partners.
• Provide direct practical and emotional support through sessions and group work.
• Support parents to build parenting capacity and positive relationships.
• Facilitate access to services and advocate to remove barriers.
• Maintain accurate, confidential records of interventions and casework.

Skills

Empathy

Communication

Organization

Safeguarding

Collaboration

Relationship-based

Education

Foundation-level qualification or equivalent experience in children’s services

Job description

Walsall Council is recruiting a Family Help Support Worker to provide practical and emotional support to children, young people and families. The role focuses on early intervention, safeguarding, and coordinating services to deliver consistent, family-led plans across education, health and social care.

You will work in family-based settings across Walsall, building strong relationships, assessing needs, and supporting positive change.