Family Help Support Worker

Walsall Council; Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local authority in the UK is seeking a Family Help Support Worker (Fathers Worker) to provide essential support to fathers and families. The ideal candidate will help fathers engage in their children's lives and foster positive relationships through various tailored interventions. Applicants should possess empathy, strong communication skills, and experience in family support. This role offers flexible working conditions and a commitment to diversity and inclusion.

Benefits

Generous holiday entitlements

Flexible working arrangements

Pension scheme

Training opportunities

Qualifications

• Experience working with children, families, and individuals with various needs.
• Ability to communicate clearly and concisely with a wide range of stakeholders.
• Commitment to safeguarding, data protection, and confidentiality.

Responsibilities

• Deliver high-quality, outcome-focused support to fathers and families.
• Develop, implement, and review tailored support plans.
• Champion diversity, equality, and inclusion in service delivery.

Skills

Empathy

Active listening

Strong organizational skills

Ability to engage and support fathers

Clear communication

Job description

We are seeking to recruit a Family Help Support Worker (Fathers Worker) who understands the unique experiences and challenges of fatherhood. The ideal candidate will be able to provide a positive role model and act as a mentor to fathers, supporting them to be actively involved in their children's lives. Lived experience of fatherhood, or a deep understanding of the issues faced by fathers, will be highly valued.

Responsibilities

• Deliver high‑quality, outcome‑focused support to fathers, children, and families in line with statutory guidance and organisational priorities, with a particular emphasis on strengthening the role of fathers and nurturing positive, sustained relationships between fathers and their children.
• Undertake person‑centred assessments of family needs, strengths, and risks, using approved tools and frameworks, ensuring a dedicated focus on understanding the unique contributions and challenges faced by fathers within the family dynamic.
• Develop, implement, and review tailored support plans in partnership with fathers and families, prioritising activities and interventions that promote meaningful father‑child interactions and support the ongoing involvement of fathers in their children's lives.
• Provide direct practical and emotional support through structured sessions, group work, and community‑based interventions, specifically designed to empower fathers, enhance their parenting skills, and build their confidence in their roles.
• Facilitate access to universal, targeted, and specialist services, advocating for fathers and families to remove barriers, and actively promoting opportunities for fathers to participate in services and community life.
• Work in partnership with professionals and agencies to safeguard children and young people, ensuring their voices are heard and recognising the vital role fathers play in creating safe, stable, and nurturing environments.
• Champion diversity, equality, and inclusion in all aspects of service delivery and community engagement, valuing the varied experiences and perspectives of fathers from all backgrounds.

Qualifications

• Note: Applicants appointed to posts that require an enhanced DBS clearance must declare any periods of time that they have lived, studied or worked abroad and be prepared to provide an Overseas Criminal Records Certificate (OCRC) or a Statement of Good Conduct (SOGC) relating to any time they were overseas.
• Experience working with children, families, and individuals with a wide range of needs, including during times of distress and conflict, with a proven ability to engage and support fathers in developing strong, positive relationships with their children.
• Ability to communicate clearly and concisely with children, families, colleagues, and partners, and to encourage open, constructive dialogue between fathers and their children.
• Skilled in empathy, active listening, and building positive, professional relationships, enabling fathers to feel valued and supported in their parenting journey.
• Strong organisational skills and the ability to manage your own workload efficiently, whilst maintaining a focus on enhancing father‑child relationships.
• Commitment to safeguarding, data protection, and confidentiality, with a clear understanding of the impact positive father involvement has on children's safety and wellbeing.

Special Conditions

• You may be required to work evenings and weekends. The role is subject to a DBS check and requires the ability to travel efficiently across the borough. Basic digital skills are essential.
• This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

About the Council

Walsall is proud to be a 'Families First for Children' Pathfinder, leading the way nationally in innovative approaches to family support. Our commitment is particularly evident in our targeted investment in supporting new and expectant parents, as well as those with pre‑school age children.

Walsall Council's Children's Services are the only Ofsted 'Outstanding' local authority in the Black Country. During a visit in May 2025, Inspectors described Walsall Council as a place where children were at the heart of the service. The council’s journey of continuous improvement started in 2017 and has since transformed into a service with a clear vision, clear priorities and a clear plan, all informed by the views of our staff and children.

We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community.

Living in Walsall: part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment. To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Benefits

Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

Equal Opportunities

Walsall Council is committed to creating and working to uphold an inclusive environment where every person feels empowered, valued and respected. We strongly encourage applications from individuals across diverse backgrounds, and we work to treat all applicants fairly and without discrimination. We actively promote diversity and equality, ensuring that our services and opportunities are accessible to all members of our community. We recognise that achieving true inclusivity is an ongoing journey; together, we strive to create a welcoming workplace that celebrates differences and empowers everyone to thrive.