Family Help Engagement Officer

Oldham; Oldham; On-site; GBP 33,000 - 36,000; Full time

Job summary

Oldham Council is seeking a Family Help Engagement Officer to support the delivery of an effective multi‑agency Family Help offer. Working within a District Family Help Team, you will provide expert advice, assistance and training to a wide range of partners to ensure children and families access the right support at the earliest opportunity.

This fixed term 12‑month role is based at district offices across the borough and in the Multi‑Agency Safeguarding Hub.

Qualifications

• Experience using assessment tools to identify the needs of families which will inform bespoke plans and appropriate interventions.
• Experience delivering training, support or advice to other professionals.
• Experience working in partnership with professionals from different disciplines, such as schools, health services and the voluntary sector.
• Experience working in a team, supporting each other to achieve team objectives and sharing learning opportunities.

Responsibilities

• Provide advice and support to universal partners on the Family Help offer and train on Family Help Assessments.
• Organise and facilitate multi-agency Family Help conversations with partners to identify families who would benefit from multi‑agency Family Help support.
• Develop knowledge of local services to help children and families access resources and become embedded in their communities.
• Develop and maintain strong working relationships with professionals across services delivering Family Help.

Skills

Assessment tools

Training delivery

Partnership working

Team working

Job description

Children and Young People

Family Help

Family Help Engagement Officer

Ref: 001733

Contract: Fixed term 12 months

Salary: £32578 - £35570 per annum (Grade 5)

Hours: 36.66 per week

Based: District offices across the borough and in the Multi-Agency Safeguarding Hub (Spindles Office)

Closing date: Friday 16th October 2026

Interview Dates: TBC

Role Overview

Working within a District Family Help Team, you will support the delivery of an effective multi-agency Family Help offer through providing expert advice, assistance and training to a wide range of partners. The post helps to ensure that children and families access the right support at the earliest opportunity.

Key Responsibilities

• To provide advice and support to universal service key partners to enable them to deliver the multi-agency Family Help offer. This includes delivering training on Family Help Assessments, providing advice and support on the Team Around the Family offer available for children and families and role modelling good practice.
• To organise and facilitate multi-agency Family Help conversations in the district, including working with partners to identify families who would benefit from multi‑agency Family Help support.
• To develop and maintain detailed knowledge of the services and local resources in the District, in order to help children and families access these to become more embedded in their communities and become less reliant on services.
• To develop and maintain strong working relationships with professionals in a wide range of services delivering services and support to children and families.

Key Requirements

To succeed in this role, you will need as a minimum:

• Experience of using assessment tools to identify the needs of families which will inform bespoke plans and appropriate interventions
• Experience of delivering training, support or advice to other professionals
• Experience of working effectively in partnership with professionals from different disciplines, such as schools, health services and the voluntary sector
• Experience of working in a team, supporting each other to achieve team objectives and sharing learning opportunities

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About Us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and Oldham Plan for further information

Our Values and Behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice.

Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc