Failsafe Officer - Excel Administration

Eyescreening; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving public health through effective patient management in the Diabetic Eye Screening Programme. As a Failsafe Officer, your role will involve ensuring quality assurance processes, conducting data audits, and collaborating with healthcare professionals to safeguard patient care. With a supportive environment and a commitment to inclusivity, this position offers the opportunity to make a meaningful impact while enjoying an excellent benefits package, including private medical cover and a generous pension scheme. Embrace the chance to contribute to vital public services and be part of a team that truly makes a difference.

Benefits

Private Medical Cover

25 Days Paid Holiday

Life Assurance Cover

Group Pension Plan

Flexible Benefits

Qualifications

• Strong IT skills and ability to manage projects effectively.
• Minimum of 2 GCSEs in English and Maths or equivalent.

Responsibilities

• Oversight of patient management and database validation.
• Liaise with stakeholders to ensure proper patient pathways.

Skills

IT Skills

Organizational Skills

Problem Solving

Communication Skills

Education

GCSEs in English and Maths

Tools

Microsoft Office

Job description

Come join us and make a difference in the world!

The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing.

Failsafe is essential to safeguard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations, and liaising with multiple stakeholders, following the policies and procedures, and regularly auditing for compliance.

• Creation, editing, and maintenance of clinical locations and the appointment schedule, ensuring all eligible patients are offered screening as per NDESP guidelines.
• Provide telephone support for patients regarding their appointments, including booking, rearrangement, and cancellation in line with programme requirements.
• Validation and cleansing of the single collated list.
• Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out; medically unfit; not diabetic; pregnant). This includes liaising with stakeholders involved with patient care, such as GPs, practice nurses, administrative teams, Diabetologists, Obstetricians, and Paediatricians.
• Liaise with key stakeholders to ensure all patients are in the correct pathway, supported by systematic auditing and tracking.
• Liaise with Hospital Eye Services to ensure referred patients receive an initial appointment within NDESP criteria and track their status to ensure they return to the care of the DESP on discharge from hospital eye services.

Qualifications

• Excellent IT skills and a working understanding of Microsoft Office software. Strong organisational and administrative skills with the ability to manage projects.
• Ability to work independently without close supervision, prioritise workload, solve problems, and maintain effectiveness under pressure.
• Minimum of 2 GCSEs – Grades A to C in English and Maths or equivalent qualification.
• Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service upon entry and every 3 years thereafter.

Additional Information

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:

• Private Medical Cover funded by NEC for Employees (with optional family coverage at additional cost)
• 25 days paid holiday, with buy/sell options
• 4x basic salary life assurance cover funded by NEC (with optional increase at additional cost)
• A Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits tailored to your needs

Candidates must demonstrate a pre-existing right to work and travel within the UK, with documentary evidence required.

All offers are subject to satisfactory vetting, references, and occupational health checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require reasonable adjustments or have accessibility needs during recruitment or interviews, please let us know. We are committed to an inclusive process.

We prioritize health, safety, and environmental protection, ensuring a safe working environment.

Who we are:

We’re NEC Software Solutions, part of the global NEC Corporation. Our software helps dispatch ambulances, support families, keep trains running, locate missing people, and test newborn hearing.

Joining us means helping our 3,000+ employees push boundaries and support vital public services.

We collaborate with governments, hospitals, police, housing providers, and local authorities to deliver faster support, quicker treatments, and effective emergency responses. Together, we make a difference.

We’d love your help. And we’ll support you all the way.