Failsafe Officer - Excel Administration

NEC Software Solutions (India); Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Failsafe Officer, where you'll play a vital role in quality assurance for patient management. This position involves overseeing processes from registration to data validation, ensuring compliance with health guidelines, and liaising with healthcare professionals. With a focus on safeguarding patients, you'll conduct audits and manage appointment schedules. The company offers an excellent benefits package, including a competitive pension scheme and private medical cover. This is a fantastic opportunity to make a meaningful impact in the healthcare sector while developing your career in a supportive environment.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Excellent IT skills and understanding of Microsoft Office.
• Minimum of 2 GCSEs (Grades A-C) in English and Maths or equivalent.

Responsibilities

• Oversee patient management from registration to database validation.
• Conduct ongoing data audits and liaise with stakeholders for compliance.

Skills

IT Skills

Organizational Skills

Problem-Solving

Communication

Education

GCSEs in English and Maths

Tools

Microsoft Office

Job description

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Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com

Job Description

The Failsafe Officer is responsible for quality assurance processes overseeing patient management from front-end registration to database validation and cleansing. This role is crucial in safeguarding Diabetic Eye Screening Programme patients by escalating concerns or omissions to local DESP managers according to policies and procedures. Responsibilities include ongoing data audits, list validations, and liaising with stakeholders to ensure compliance.

• Creation, editing, and maintenance of clinical locations and appointment schedules to ensure all eligible patients are offered screening as per NDESP guidelines.
• Provide telephone support for patients regarding appointments, including booking, rearrangement, and cancellations.
• Validation and cleansing of the collated patient list.
• Oversee the patient cohort to ensure all are accounted for, including conducting regular audits and liaising with GPs, practice nurses, diabetologists, obstetricians, and paediatricians.
• Coordinate with key stakeholders to ensure patients are in the correct pathway, supported by systematic auditing and tracking.
• Work with Hospital Eye Services to ensure referred patients receive initial appointments within NDESP criteria and track their status until they return to DESP care.

Qualifications

• Excellent IT skills and understanding of Microsoft Office; strong organizational and administrative skills.
• Ability to work independently, prioritize tasks, solve problems, and perform effectively under pressure.
• Minimum of 2 GCSEs (Grades A-C) in English and Maths or equivalent.
• Successful applicants will undergo a standard DBS disclosure process every 3 years.

Benefits

We offer an excellent benefits package, including an above-average pension scheme. Benefits include:

• Private Medical Cover funded by NEC (additional for family members at extra cost)
• 25 days paid holiday (option to buy/sell)
• Life assurance cover (4x salary) funded by NEC, with options to increase
• Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits tailored to individual needs

Candidates must demonstrate the right to work and travel within the UK; evidence will be required. All offers are subject to vetting, references, and health checks.

NEC Software Solutions is an equal opportunity employer committed to diversity and inclusion. Reasonable adjustments are available for candidates with accessibility needs.

Our commitment to health, safety, and environmental protection is paramount. We aim to provide a safe working environment.

Who We Are

Part of NEC Corporation, NEC Software Solutions develops software that dispatches ambulances, supports families, manages transportation, locates missing persons, and tests newborn hearing. With over 3,000 employees, we support public services worldwide, including government agencies, hospitals, police, and local authorities, helping them deliver essential services efficiently and effectively.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT Services and IT Consulting