Failsafe Officer - Excel Administration

TN United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Failsafe Officer to ensure quality assurance in patient management. This role involves overseeing the diabetic eye screening program, conducting data audits, and liaising with healthcare stakeholders. The ideal candidate will possess excellent IT and organizational skills, with a focus on independent work and problem-solving. Join a team dedicated to making a difference in public health, with a supportive work environment and an excellent benefits package, including private medical cover and a generous pension scheme.

Benefits

Private Medical Cover

25 Days Paid Holiday

Life Assurance

Group Pension Plan

Flexible Benefits

Qualifications

• Excellent IT skills and understanding of Microsoft Office software.
• Minimum of 2 GCSEs – Grades A to C in English and Maths.

Responsibilities

• Oversee patient management from registration to database validation.
• Liaise with stakeholders to ensure patients are in the correct pathway.

Skills

Microsoft Office

Organizational Skills

Problem Solving

Independent Work

Education

GCSEs in English and Maths

Job description

Failsafe Officer - Excel Administration, Worcester

Company Description

Come join us and make a difference in the world! Discover more at www.necsws.com

Job Description

The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing.

Failsafe is essential to safeguard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations, and liaising with multiple stakeholders, following policies and procedures, and regularly auditing for compliance.

• Creation, editing, and maintenance of clinical locations and the appointment schedule, ensuring all eligible patients are offered screening as per NDESP guidelines.
• Provide telephone support for patients regarding their appointments, including booking, rearrangement, and cancellation in accordance with programme requirements.
• Validation and cleansing of the single collated list.
• Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out; medically unfit; not diabetic; pregnant). This includes liaising with stakeholders involved with patient care such as GPs, practice nurses, diabetologists, obstetricians, and paediatricians.
• Liaise with key stakeholders to ensure patients are in the correct pathway, supported by systematic auditing and tracking.
• Liaise with Hospital Eye Services to ensure referred patients receive an initial appointment within NDESP criteria and track their status to ensure they return to the care of the DESP on discharge from hospital eye services.

Qualifications

• Excellent IT skills and a working understanding of Microsoft Office software.
• Excellent organisational and administrative skills with the ability to manage projects.
• Ability to work independently without close supervision, prioritise workload, solve problems, and maintain effectiveness under pressure.
• Minimum of 2 GCSEs – Grades A to C in English and Maths or equivalent qualification.
• Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service upon entry and every 3 years thereafter.

Additional Information

We offer an excellent benefits package, including an above-average pension scheme. When you join NEC Software Solutions, you will receive:

• Private Medical Cover funded by NEC (with options to add family members).
• 25 days paid holiday, with options to buy or sell days.
• 4x basic salary life assurance, funded by NEC, with options to increase coverage.
• A Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits tailored to your needs.

Candidates must demonstrate a pre-existing right to work and travel within the UK; documentary evidence will be required. All offers are subject to vetting, references, and occupational health checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require reasonable adjustments or have accessibility needs during recruitment or interviews, please inform us. We are committed to inclusivity and support for all candidates.

At NEC, health, safety, and environmental protection are paramount. We strive to ensure a safe working environment and support this commitment.

Who we are:

NEC Software Solutions, part of NEC Corporation, helps dispatch ambulances, support families, keep trains on track, locate missing persons, and test newborn hearing. With over 3,000 employees, we support public services worldwide, working with governments, hospitals, police, housing providers, and local authorities to deliver impactful solutions. Join us and help make a difference — we’ll support you every step of the way.