Facilities & Travel Concierge - Flexible Hours

Air Charter Service; Greater London; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Private healthcare

Onsite gym

Canteen

Pension

Job summary

Air Charter Service in London is seeking a Facilities & Travel assistant to oversee flats and hotel bookings for visiting colleagues and ACS staff. You will work with the London facilities team, manage flat checks, handle bookings, and support ongoing projects, including occasional out-of-hours duties to ensure welcoming arrivals.

The role requires hospitality experience, strong organisation, and coordination with suppliers, training, and local hotels to secure best prices.

Qualifications

• Experience in a customer facing role is essential - Hospitality background desired.
• Excellent level of customer service with an above and beyond attitude.
• Previous experience working with suppliers, contract management and tendering.
• Excellent organisation and project management skills with a keen eye for detail.
• MUST be available to work flexible hours including weekends / early morning and evenings (time back in lieu received).
• Must live locally to the Kingston Upon-Thames area.
• The ability to manage multiple complex projects concurrently within the tight deadlines.
• Proactive, motivated and driven.
• Strong computer skills, including Word, PowerPoint and Excel.

Responsibilities

• Oversee company flats, undertaking flat checks, cleaning audits & reporting.
• Manage bookings into flats and local hotels when needed.
• Coordinate with the training department for visitor arrangements.
• Meet and greet visiting colleagues and assist arrival experiences, out of hours.
• Show colleagues around flats and demonstrate functions like washing machines and ovens.
• Provide occasional out-of-hours emergency support for occupants.
• Oversee flat projects including changes, refurbishments and upgrades.
• Assist with new process development and integration within facilities.
• Support on-site property management tasks and contractor access.
• Monitor contractor performance and costs for flats, seek savings.
• Develop ideas to improve flats and user experience, negotiate with hotels.

Skills

Customer service

Hospitality

Organisation

Project management

Multitasking

Flexibility

Computer skills

Tools

Word

PowerPoint

Excel

Job description

Air Charter Service in London is seeking a Facilities & Travel assistant to oversee flats and hotel bookings for visiting colleagues and ACS staff. You will work with the London facilities team, manage flat checks, handle bookings, and support ongoing projects, including occasional out-of-hours duties to ensure welcoming arrivals.

The role requires hospitality experience, strong organisation, and coordination with suppliers, training, and local hotels to secure best prices.