Facilities Technician

Cambridge University Press & Assessment; Cambridge; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave plus bank holiday

Private medical and Permanent Health

Discretionary annual bonus

Group personal pension

Life assurance up to 4x annual salary

Green travel schemes

Job summary

Cambridge University Press & Assessment is seeking a hands-on Facilities Technician in Cambridge to keep our buildings and facilities running smoothly. You will perform maintenance, support contractors, and deliver excellent service to colleagues and visitors.

We value a can-do attitude, problem-solving, teamwork and pride in a job well done. Training in PAT testing, IOSH, and First Aid is available as part of career development.

Qualifications

• Experience in facilities/building maintenance including PPM and reactive works.
• Strong fault-finding and problem-solving skills.
• Ability to prioritise workloads and respond within SLAs.
• Good understanding of health and safety and safe working practices.
• Strong communication, teamwork and customer service skills.

Responsibilities

• Perform and record planned preventative maintenance; respond to and close helpdesk tickets promptly.
• Identify and address defects during maintenance; manage helpdesk calls and building works to minimise downtime.
• Supervise external contractors, ensuring compliance with policies and requirements.
• Assist with office furniture moves and operational projects; keep storage areas organised.
• Provide high-level customer service and manage room services, including setup, checks, restocking, and fault investigation.
• Carry out minor repairs and practical maintenance tasks, using hands-on skills to resolve everyday building issues and fix items where possible, escalating more complex repairs when required.

Skills

Facilities maintenance

Fault finding

Prioritisation

Health & safety

Communication

Customer service

Tools

CMMS

Job description

Are you a practical, hands-on person who enjoys fixing things, solving problems and keeping a building running smoothly? We're looking for someone who takes pride in their work, enjoys helping people and can turn their hand to a variety of maintenance and facilities tasks. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We're looking for a practical, hands-on Facilities Technician to join our team in Cambridge, helping to keep our buildings, equipment and facilities running smoothly. You'll play an important role in carrying out maintenance, fixing everyday issues, supporting contractors and delivering excellent service to colleagues and visitors. With a varied workload, opportunities to learn new skills and access to training and development, this is a great opportunity for someone with a can-do attitude who enjoys problem-solving, working as part of a team and taking pride in a job well done.

About the role

As a Facilities Technician, you will be at the heart of the action, working in a fast-paced environment and collaborating with various teams. This role offers the opportunity to progress and grow in your career, learning new skills and expanding on current ones. You will have access to a wide variety of training programs, including PAT testing, IOSH Managing Safely, and First Aid.

Responsibilities and accountabilities

• Perform and record planned preventative maintenance; respond to and close helpdesk tickets promptly.
• Identify and address defects during maintenance; manage helpdesk calls and building works to minimise downtime.
• Supervise external contractors, ensuring compliance with policies and requirements.
• Assist with office furniture moves and operational projects; keep storage areas organised.
• Provide high-level customer service and manage room services, including setup, checks, restocking, and fault investigation.
• Carry out minor repairs and practical maintenance tasks, using hands-on skills to resolve everyday building issues and fix items where possible, escalating more complex repairs when required.

You will have a 'can do' attitude and be committed to provide 100% customer satisfaction. You will have confidence in your approach to tasks and have high attention to detail.

You will have strong IT skills, including Microsoft Office, and be adaptable and flexible.

Qualifications

• Experience in facilities/building maintenance, including PPM and reactive works.
• Strong fault-finding and problem-solving skills.
• Ability to prioritise workloads and respond within agreed timeframes/SLAs.
• Good understanding of health and safety and safe working practices.
• Strong communication, teamwork and customer service skills.

Desirable criteria

• Experience using CMMS or facilities helpdesk systems.
• Experience coordinating or supervising external contractors.
• Knowledge of permit-to-work processes and contractor documentation.
• Experience supporting office moves, room set-ups or facilities projects.
• Experience in a Front of House or customer-facing facilities environment.

Interview process

Interview: in-person at our offices in Cambridge.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process.

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Accessibility and sponsorship

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Rewards and benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes