Facilities Team Member

Hollywood Bowl Group Plc; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading family entertainment company as a Facilities Team Member, where you'll maintain high operational standards and ensure customer satisfaction in a fun, fast-paced environment. Enjoy great benefits, including training opportunities and discounts.

Benefits

Additional Days Holiday

Free Game Vouchers

30% Discount Off Food and Drink

50% Off Food When Working

Healthcare Cash Plan

Enhanced Parental Leave Benefits

Qualifications

• Excellent customer service skills and the ability to communicate at all levels.
• High energy and the ability to work in a fast-paced environment.
• A proactive approach to spotting and resolving problems.

Responsibilities

• Maintain high standards of the centres and ensure lanes are operational.
• Liaise with the team and customers about any faults experienced.
• Provide engaging customer service to ensure a value-for-money experience.

Skills

Customer Service

Communication

Team Spirit

Problem Solving

Flexibility

Education

Basic Literacy and Numeracy

Job description

About The Role

Are you a dab-hand in DIY and general maintenance?

Are you looking for a fun and fast-paced environment to work in, with great benefits?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling support, life coaching, computerised cognitive behaviour therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to Barnardo's upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated Facilities Team Member to work alongside our centre team. Your responsibilities include maintaining high standards of our centres, ensuring our lanes are operational, and liaising with both the team and customers about any faults experienced at the centre.

You will receive thorough induction, ongoing training, and development to set you up for success, with opportunities for career progression into management.

Your professional and engaging customer service, along with your high energy and enthusiasm, will ensure our customers have an enjoyable and value-for-money experience.

To be a successful Facilities Team Member, you'll need to have:

• Excellent customer service skills and the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive, and helpful team spirit
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills
• A proactive approach to spotting and resolving problems
• Ability to maintain equipment and the centre to high standards

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

Since listing on the main stock market in 2016, we have grown to 75 centres across the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be market leaders in experiential family entertainment.

We continue to expand, opening an average of three new sites each year, and are committed to diversity and inclusion, promoting equal opportunities for all employees.