Facilities Team Member

TN United Kingdom; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading entertainment company as a Facilities Team Member, where you'll maintain high operational standards and ensure customer satisfaction. Enjoy a fun, fast-paced work environment with great benefits, including training, discounts, and opportunities for career advancement.

Benefits

Access to apprenticeship programmes

In-house management training

Optional pension plan

Additional days holiday with length of service

Free game vouchers every month

30% discount off food and drink

50% off food when working

Healthcare cash plan

Enhanced parental leave benefits

Long service awards

Qualifications

• Excellent customer service skills and effective communication.
• High energy and adaptability to a fast-paced environment.
• Proactive approach to identifying and resolving issues.

Responsibilities

• Maintain high standards across centres and ensure lanes are operational.
• Liaise with team members and customers regarding faults.
• Provide excellent customer service to enhance visitor experience.

Skills

Customer Service

Communication

Team Player

Adaptability

Problem Solving

Education

Basic Literacy and Numeracy

Job description

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About the role

Are you a dab-hand in DIY and general maintenance?

Are you looking for a fun and fast-paced environment to work in, with great benefits?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and in-house management training
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development with opportunities for career progression
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Long service awards
• A £15 donation to Barnardo's upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated Facilities Team Member to work alongside our centre team. You will maintain high standards across our centres and ensure our lanes are fully operational. You will liaise with team members and customers regarding any faults experienced at the centre.

We provide thorough induction and ongoing training to equip you for success, along with opportunities for career advancement into management roles.

Your professional, engaging customer service, high energy, and enthusiasm will ensure our customers enjoy an excellent, value-for-money experience with every visit.

To be a successful Facilities Team Member, we look for:

• Excellent customer service skills and the ability to communicate effectively at all levels
• High energy and adaptability to a fast-paced environment
• A friendly, supportive team player
• Flexibility in working hours and shifts
• Basic literacy and numeracy skills
• A proactive approach to identifying and resolving issues
• Ability to maintain equipment and standards to the highest level

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and friendly competition. Since listing on the stock market in 2016, we have expanded to 75 centres in the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be market leaders in experiential family entertainment.

We continue to grow, opening approximately three new sites annually. We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that a diverse team makes us more relevant, competitive, and resilient.