Facilities Team Leader (Soft Services)

The Methodist Church in Britain; London Borough of Southwark; Presencial; GBP 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LGPS pension

31 days leave

Salary scale progression

Blue Light Card

CSSC Card

Employee assistance programme

Family friendly policies

Free parking

Descripción de la vacante

Kent Fire and Rescue Service is seeking a Facilities Team Leader (Soft Services) to manage a busy Property Services function. You will lead a multi-site cleaning operation, run the helpdesk, and oversee contracts, audits, and budget control across diverse sites.

A full driving licence and multi-site facilities experience are essential. The role includes travel around the county one to two days a week and occasional out-of-hours work, with a strong emphasis on high-quality service delivery and

Formación

• Experience delivering facilities management across a multi-site portfolio.
• Previous use of CAFM software.
• Experience leading a team.
• Understanding of procurement processes and procedures.
• Proficiency with MS Word, Outlook and Excel.
• Ability to plan and prioritise workloads under tight deadlines.

Responsabilidades

• Run the Property Services helpdesk, including CAFM system management.
• Line-manage a Helpdesk Officer and a remote cleaning team.
• Plan and coordinate deep-clean activities across sites.
• Manage service provider contracts and ensure SLAs/KPIs.
• Conduct site audits and keep asset data accurate.
• Assist with procurement, tender specs, pricing and bid evaluation.
• Monitor budgets and reconcile contractor spend annually.
• Oversee equipment, furniture and supplies.
• Support Facilities Manager with planned, reactive and compliance works.
• Deliver high-quality customer service and maintain team morale.

Conocimientos

Facilities management delivery

Team leadership

Procurement understanding

Contractor negotiation

MS Office proficiency

Planning under pressure

Herramientas

CAFM software

Microsoft Word

Microsoft Outlook

Microsoft Excel

Descripción del empleo

The Facilities Team Leader (Soft Services) sits in the Property Services team at Kent Fire and Rescue Service, which manages the service's estate of fire stations and other non-operational buildings. The post runs the helpdesk, leads a remote cleaning team and manages contractors and facilities budgets across all sites. It is full-time, with travel around the county one to two days a week and occasional work outside core hours. Applicants need multi-site facilities and CAFM experience, plus a full clean driving licence.

What the job involves

• Run the Property Services helpdesk, including management of the CAFM system
• Line manage a Helpdesk Officer and a remote cleaning team, including scheduling, shift assignment and absence cover
• Plan, coordinate and communicate deep-clean activities across all sites
• Manage contracts with service providers to ensure safety, compliance, SLAs and KPIs are met
• Carry out site audits of cleaning and maintenance standards and keep asset data accurate
• Work with Procurement to tender new services, including specifications, pricing schedules and bid evaluation
• Manage facilities budgets, monitor spend against contracts and reconcile contractor budgets annually
• Manage equipment and supply needs, including furniture, kitchen appliances, office equipment and cleaning supplies
• Support the Facilities Manager with planned, reactive and compliance works across all sites
• Deliver high-quality customer service to colleagues
• Contribute to a good team atmosphere and positive team dynamic

Experience

• Demonstrable facilities management delivery across a multi-site portfolio
• Previous use of CAFM software
• Experience of leading a team

Skills & knowledge

• Working knowledge of procurement processes and procedures
• Negotiating effectively with contractors and managing customer expectations
• Proficiency in Microsoft Word, Outlook and Excel
• Planning and prioritising workload under pressure to tight deadlines
• Team player with a can-do approach
• Self-motivated, proactive and positive

Checks & eligibility

• Full UK clean driving licence
• Standard or enhanced DBS check

Other

• Understanding of equality, diversity and inclusion in everyday work

Nice to have

• Experience of managing a remote team

What’s offered

• Automatic membership of the Local Government Pension Scheme, career average, with 16.5% employer contribution
• 31 days annual leave in addition to bank and public holidays
• Annual increase of one scale point within grade up to the top of the grade
• Blue Light Card discount scheme
• CSSC Card discount provider
• Employee Assistance Programme
• Family friendly policies promoting work-life balance
• Free parking