Facilities support assistant

Sheffield City Council; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Generous holiday entitlement

Job summary

Sheffield City Council is seeking a dynamic Facilities Support Assistant to deliver compliance services across residential buildings in the city. You will support a team focused on safety, wellbeing and high-quality housing for residents, working with contractors to maintain statutory standards.

The role emphasises good communication, problem-solving ability, and a proactive, honest approach while promoting inclusivity and flexible working where possible.

Qualifications

• Strong communication and problem-solving skills.
• Knowledge of building Health and Safety and statutory duties for buildings management.
• Experience with IT systems to perform building-related tasks.
• A collaborative team player who promotes a value‑driven service.
• Commitment to wellbeing, equality and challenging discrimination.
• Open and honest approach, welcoming feedback and diverse ideas.

Responsibilities

• Carry out compliance services across residential buildings in Sheffield.
• Support contractors and service providers to deliver a compliant, cost-effective service.
• Ensure resident safety and high-quality, safe, compliant buildings.
• Engage with residents and staff to listen, support and promote wellbeing.

Skills

Communication

Problem-solving

IT systems

Teamwork

Wellbeing & inclusion

Honesty & openness

Job description

An exciting opportunity has arisen to join the Housing Fire Safety Compliance Team as a Facilities Support Assistant. This role will allow you to have a lasting impact on the Health, Safety and Wellbeing or our residents and make a significant impact in keeping people safe in their homes.

This is a diverse role which presents a challenging and rewarding opportunity. We are seeking a dynamic Facilities Support Assistant to carry out compliance services around a range of buildings across the residential estate. This role is essential to ensuring the smooth functioning of our buildings, providing safe, good quality and compliant residential buildings for the residents of Sheffield City Council (SCC).

This will include supporting a passionate team of people as well as contractors and service providers and delivering a cost effective, customer-focused compliant service provision which places resident safety and engagement at the heart of what we do.

Given the nature of this compliance role, you must have a good knowledge and experience of fire safety within buildings to ensure the service carries out all its statutory functions to the highest standard.

The person we are looking for must possess the following attributes:

• Good communication and problem-solving attributes along with being enthusiastic, confident and well organised.
• Knowledge of building related Health and Safety and understanding of statutory related duties in relation to buildings management.
• Skills in the use of IT systems to undertake key tasks in building activities.
• A strong team working ethos to promote a strong service provision that offers value and consistency.
• To help us to put people at the heart of what we do to ensure we effectively listen to and support our staff and the people that use our sites. We also need people who will help promote wellbeing along with challenging discrimination.
• To be open and honest in the approach to your work by fostering an environment that supports people in speaking up and bringing diverse ideas to what we offer, along with seeking out feedback on the way we work.

If you feel you can play a part in developing and delivering effective services and would like to work in a team that’s driven and passionate about our residents, then this is an opportunity for you to be part of an organisation and team to be proud of.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.