Facilities Supervisor - 55 Baker Street, London (On-site)

Knight Frank Services Company Limited; Enfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

Knight Frank is seeking a Facilities Supervisor for the on-site role at 55 Baker Street, London. The position oversees the FM team, coordinates with the landlord and service partners, and ensures maintenance, cleaning, and admin tasks are completed to high standards.

Responsibilities include attending service partner meetings, supporting refurbishment projects, and producing monthly reports. IOSH Managing Safely is the minimum requirement, with strong communication and collaboration skills

Qualifications

• IOSH Managing Safely certification is required.
• Experience supervising FM teams and contractors.
• Strong communication and stakeholder-management skills.

Responsibilities

• Supervise FM team including on-site maintenance and cleaning service partners.
• Develop and maintain effective relationships with Landlord’s management and service partners.
• Monitor Help Desk calls and ensure tickets are closed per SLAs.
• Undertake FM admin duties including permits and access management.
• Support Facilities Manager and Head of FM; cover during annual leave.
• Assist with operational and small refurbishment projects.
• Coordinate with Office Managers for communication and collaboration.
• Attend service partners meetings and document reports and minutes.
• Support the Porter with room setups and furniture changes.
• Conduct scheduled inspections and report issues to relevant teams.
• Prepare monthly statistical reporting and perform ad hoc duties.

Skills

Stakeholder management

Adaptable/flexible

Client-driven

Strong Verbal and WrittenCommunication

Positive attitude

Self-motivated

Strong collaborator

Time management

Sound IT Skills

Education

IOSH Managing Safely

Job description

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Facilities Supervisor - 55 Baker Street, London (On-site)

Scope and Responsibilities

• Supervision of FM team including on-site maintenance and cleaning service partners
• Develop and maintain effective working relationships with the Landlord’s management team, their service partners, Knight Frank sub-tenants, and oversee the management and supervision of third-party contractors and service providers, including specialist maintenance, fabric, and mechanical contractors.
• Monitor and respond to Help Desk calls as appropriate and ensure Help Desk tickets are closed as per their SLA’s.
• Undertake FM admin duties including management of permits, cycle access and liaison with Landlords management team.
• Provide assistance to Facilities Manager and cover during annual leave, reporting directly to Head of FM.
• Supporting the Facilities Manager and Head of FM on operational/small refurbishment projects.
• Develop and maintain strong working relationships with Office Managers, ensuring effective communication and collaboration.
• Attend service partners meetings, and ensure all associated reports and minutes are accurately documented and logged.
• Support the Porter in room set-ups and furniture changes as required.
• Undertake scheduled daily, weekly, and monthly inspections of the office environment to maintain high standards of workplace presentation, identifying maintenance and cleaning issues and reporting the findings to the appropriate internal or external teams.
• Monthly Statistical reporting.
• Provide support to FM and any other ad hoc duties as required.

Professional experience and personal skills profile

Aptitudes/Skills Required

• Stakeholder management
• Adaptable/flexible
• Client-driven
• Strong Verbal and Written Communication
• Positive attitude
• Self-motivated
• Strong collaborator
• Time management
• Sound IT Skills

Qualifications

• IOSH Managing Safely (minimum requirement)

Competitive salary

Your trusted partners in property. We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.