Facilities Operations & Service Delivery Coordinator

Cushman & Wakefield; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Coordinator to be the frontline contact for employees, resolving inquiries and supporting facility operations. The role includes data processing, document support, and maintaining data integrity in an office environment under supervision.

You will assist the facility management team to deliver services and ensure client facility needs are met. Strong organizational skills, data handling experience, and proficiency with MS Office are essential.

Qualifications

• Experience with office administration and data handling.
• Ability to follow SOPs and maintain data integrity.
• Good communication across levels and teams.
• Experience supporting facilities management operations is a plus.

Responsibilities

• Deliver FM Operations SLA targets in line with KPI measurements.
• Coordinate with FM Operations and Critical Service teams to meet SLAs.
• Support third-party maintenance activities and report repairs.
• Ensure compliance with HSE requirements and policies.
• Act as part of site emergency team as Fire Marshal when required.
• Maintain site image and cleanliness; manage mail room duties and post distribution.
• Monitor stationery, print/copy supplies, and waste/recycling.
• Raise purchase orders and process invoices.
• Provide coverage for FM team as needed.
• Take ownership of customer requirements and close out concerns.

Skills

MS Office

Administrative skills

Organisational skills

Customer service

Facilities management knowledge

Job description

Cushman & Wakefield is seeking a Workplace Coordinator to be the frontline contact for employees, resolving inquiries and supporting facility operations. The role includes data processing, document support, and maintaining data integrity in an office environment under supervision.

You will assist the facility management team to deliver services and ensure client facility needs are met. Strong organizational skills, data handling experience, and proficiency with MS Office are essential.