Facilities Operations Manager

Hammond Clarke Limited; London Borough of Harrow; In loco; GBP 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Hammond Clarke Limited seeks an experienced Facilities Operations Manager (Soft FM) to lead strategic and operational delivery of soft facilities management across the Council’s estate, including catering, cleaning, security and hub management. You will ensure high standards and direct frontline teams to meet KPIs for readiness and user satisfaction.

You will drive the commercial management of soft FM contracts, oversee procurement of equipment and consumables, and support financial management

Competenze

• Substantial experience managing large-scale catering, cleaning, or security services in a complex corporate environment.
• Professional accreditation IWFM and IOSH preferred.

Mansioni

• Lead strategic and operational delivery of Soft FM across the Council’s estate, including catering, cleaning, security and hub management.
• Provide direct management and technical oversight for Catering, Cleaning, Security, and Hub Management workstreams.
• Act as primary assurance lead for operational safety with frameworks for food hygiene, physical security and environmental health.
• Drive a culture of service excellence and customer-centric delivery with high-performance KPIs for readiness and user satisfaction.
• Lead the commercial management of soft FM contracts and supply chains, ensuring value for money in equipment and consumables procurement.
• Support the Head of FM & Compliance in financial management of operational budgets, including in-house payroll complexities.

Descrizione del lavoro

Facilities Operations Manager (Soft FM)

Role Purpose

1. To lead the strategic and operational delivery of all Soft Facilities Management services across the Council’s estate including cleaning& hygiene, security & access and catering & hospitality service, ensuring high standards.

2. To provide direct management and technical oversight for the Catering, Cleaning, Security, and Hub Management workstreams.

3. To act as the primary assurance lead for operational safety within frontline services, establishing robust frameworks for food hygiene, physical security, and environmental health.

4. To drive a culture of service excellence and customer-centric delivery, ensuring in-house teams meet high-performance KPIs for building readiness and user satisfaction.

5. To lead the commercial management of soft FM contracts and supply chains, ensuring value for money in the procurement of equipment and consumables.

6. To support the Head of FM & Compliance in the financial management of operational budgets, specifically managing the complexities of large-scale in-house payroll

Measures of Success

1. Service Quality: Achievement of consistently high-performance scores for in-house cleaning, catering, and security services.

2. Statutory Compliance: 100% compliance with mandatory frontline certifications, including SIA licensing, Food Hygiene, and COSHH.

3. Workforce Excellence: High productivity and engagement from frontline staff, evidenced by effective rota management and low vacancy rates.

4. Hub Performance: High levels of occupant satisfaction with the management and operational readiness of Council Hubs.

5. Budgetary Control: Delivery of services within the allocated MG2 delegated budget, with effective management of payroll and variable consumable costs.

6. Contractor Performance: Effective oversight of external soft FM providers, ensuring strict adherence to agreed SLAs.

7. Data Integrity: All Soft FM data contained within the Concerto system to be up-to-date and accurate.

Professional Membership

Professional accreditation - IWFM & IOSH

Soft FM Experience

Substantial experience managing large-scale catering, cleaning, or security services in a complex corporate environment.