Facilities Officer UK

Grosvenor Services; Hemel Hempstead; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Supportive Team Environment

Opportunity for Growth

Job summary

Grosvenor Services in Hemel Hempstead requires a reliable Facilities Officer (Hard Services) to support safe, compliant building operations across the estate. You will perform non-technical PPM, assist with compliance, and act as on-site representative for contractors, occupiers and service providers.

The role involves visits to other sites between Hemel, Reading and London to cover holidays. Applicants should have FM/maintenance experience, CAFM familiarity and strong customer service skills to

Qualifications

• Facilities Management or Property Maintenance experience.
• Routine PPM inspection experience.
• Minor maintenance and repair experience.
• Understanding of statutory compliance requirements.
• CAFM system experience
• Customer-facing experience.

Responsibilities

• Planned Preventative Maintenance (PPM) and routine checks across the estate.
• Water hygiene monitoring and emergency lighting tests.
• Compliance checks and audits; maintain CAFM records.
• Contractor management: escort, permits, monitor performance and compliance.
• Respond to facilities requests and support occupants to ensure high service levels.

Skills

Organisation

Attention to detail

Work prioritisation

Communication

Record keeping and reporting

Problem solving

Microsoft Office skills

Education

GCSEs including Maths and English

Tools

CAFM system

Job description

Location: Mobile - Hemel Hempstead to London

Job Type: Permanent

Rate: £30,000 per annum

Start Date: Immediately

Days Required: Monday to Friday

Hours: 8 hors/day - 40 hours/week

Grosvenor Services

In line with section 8 of the asylum and immigration act 1996, no individual will be employed by Grosvenor Services unless they can provide original documents that prove their nationality and eligibility to work in the UK this applies to all job applicants.

Please note all successful applicants will have access to their employee portal to view and print their payslips as we follow a "paperless" policy within our company.

Grosvenor Services is an Equal Opportunities Employer

Grosvenor Security

In line with section 8 of the asylum and immigration act 1996, no individual will be employed by Grosvenor Security unless they can provide original documents that prove their nationality and eligibility to work in the UK this applies to all job applicants.

Please note all successful applicants will have access to their employee portal to view and print their payslips as we follow a "paperless" policy within our company.

Grosvenor Security is an Equal Opportunities Employer.

About The Role

We are seeking a reliable Facilities Officer to join our team in Hemel Hempstead. The Facilities Officer (Hard Services) is responsible for supporting the safe, compliant and efficient operation of building services across the estate. The role will deliver non-technical planned preventative maintenance (PPM) activities, undertake minor reactive maintenance works, support statutory compliance requirements and ensure facilities remain safe, functional and fit for purpose. The post holder will act as a key on-site representative for Hard Services, working closely with occupiers, contractors and service providers to ensure high standards of building maintenance and customer service are maintained.

The will be a requirement to go to other sites between Hemel, Reading and London for Holiday cover.

Key Responsibilities

• Planned Preventative Maintenance (PPM)
• Water hygiene flushing regimes
• Domestic water temperature monitoring
• Emergency lighting function tests
• Fire door visual inspections
• Meter readings
• Plant room inspections
• Building condition checks
• Compliance inspections and audits
• Maintaining CAFM records

Activities are not limited to the above

Reactive Maintenance

• Basic plumbing repairs
• Minor joinery and fabric repairs
• Door and lock adjustments
• Furniture repairs
• Ceiling tile replacement
• Signage installation
• Basic decorating and making-good works
• Replacement of lamps

Activities are not limited to the above

Compliance Support

• Complete compliance checks and inspections
• Maintain accurate records and documentation
• Assist with audits
• Support health and safety inspections
• Identify and report compliance risks
• Monitor contractor compliance activities

Contractor Management

• Escort contractors on site
• Issue permits where authorised
• Monitor contractor performance
• Ensure contractor compliance
• Report on service delivery issues

Customer Service

• Respond to facilities requests
• Provide stakeholder updates
• Support building occupants
• Promote excellent customer experience

Health, Safety & Environmental Responsibilities

• Work in accordance with H&S policies
• Conduct dynamic risk assessments
• Report incidents and near misses
• Maintain safe working areas
• Support sustainability initiatives

Requirements

Essential Experience

• Facilities Management or Property Maintenance experience
• Routine PPM inspection experience
• Minor maintenance and repair experience
• Understanding of statutory compliance requirements
• CAFM system experience
• Customer-facing experience

Essential Knowledge

• Water hygiene monitoring
• Emergency lighting testing
• Building fabric maintenance
• Health & Safety legislation
• Permit-to-work awareness
• Basic M&E knowledge

Essential Skills

• Organisation
• Attention to detail
• Work prioritisation
• Communication
• Record keeping and reporting
• Problem solving
• Microsoft Office skills

Essential Qualifications

• GCSEs or equivalent including Maths and English
• Full UK Driving Licence (if required)

Desirable Qualifications

• IOSH Working Safely or Managing Safely
• Water Hygiene Awareness
• IWFM Level 2/3
• First Aid at Work
• Asbestos Awareness
• Fire Safety Awareness

Why Join Us?

• Competitive Pay.
• Supportive Team Environment: Join a friendly team that values your contributions and promotes a positive atmosphere.
• Opportunity for Growth: Gain experience and develop skills in a role that offers potential for advancement.