Facilities Manager - Residential - Thames Quarter, Reading Management · Thames Quarter

Savills Company; Reading; On-site; GBP 38,000 - 52,000; Full time

Job summary

Savills is seeking an experienced Facilities Manager to deliver hard & soft FM, compliance, and ESG outcomes across a national portfolio in Reading and beyond. You will manage risk assessments, budgets, and occupier relationships, driving high standards in presentation and maintenance.

The role requires IOSH/NEBOSH, strong budgeting and organisational skills, and a proven track record in residential or commercial FM. A full driving license and IT literacy are essential.

Qualifications

• IOSH and/or NEBOSH qualifications are essential.
• Experience in preparing Service Charge budgets across multiple sites.
• Excellent organisation and time management.
• Self-motivated with strong interpersonal skills.

Responsibilities

• Ensure compliance with all statutory and legal requirements.
• Maintain a compliance rating of 95% and complete monthly audits.
• Oversee high standards of cleaning, repair and presentation within budgets.
• Attend site during emergencies and report per incident process.
• Review service partner performance and manage contracts with partners.
• Develop contingency plans for site attendance and operations.
• Establish best practice while ensuring safe working practices.
• Oversee planned and preventative maintenance programmes.
• Conduct vacant property inspections as required by policy.
• Facilitate smooth handovers of sites between RFMs when needed.
• Move across sites with a mobile, proactive visit schedule.

Skills

IOSH/NEBOSH

Budgeting experience

Organisation & time mgmt

Interpersonal skills

Education

AIRPM or equivalent qualification

Job description

Purpose of the Role

Savills is seeking an experienced Facilities Manager to deliver facilities management to our existing and future instructions. The FM is responsible for the provision of hard & soft facilities management, statutory Health & Safety compliance and environmental compliance to our occupiers and visitors.

The Facilities Management network is crucial to the effective delivery of Property Management and is involved in managing a national portfolio of retail parks, offices, industrial estates and residential schemes. We deliver excellent customer service and ensure exacting standards of presentation and maintenance is delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships; working with Management Surveyors to deliver high-quality property management for the benefit of Savills clients and occupiers.

Team structure

The FM may have line management responsibilities and will work closely with the Operations Support team, Residential Property Managers, Supply Chain, Mobilisation and other service lines within the Property Management division.

Key Responsibilities

Compliance

• Ensure compliance with all statutory and legal requirements.
• Always ensure the full set of risk assessments is held at each property and on Datastation, and action plans are implemented, diligently and competently.
• Maintain a compliance rating of 95%
• Complete monthly audits for each site and uploaded to the system in line with target date, 25th of each month

Operations

• Ensure high standards of cleaning, repair and presentation are achieved and maintained within property budgets
• In the event of an emergency, attend site and report in line with incident process
• Review service partner performance and deal with shortcomings in partnership with Service Partner+
• Prepare and implement contingency plans to ensure adequate and suitable site attendance
• Establish and implement best practice, whilst ensuring safe working practices are always complied with
• Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the property
• Where required, conduct and record vacant property inspections in line with insurance requirements and Savills policy
• Efficient and thorough handover of existing sites between RFMs as and when required
• It is expected that the majority of your week will be mobile completing proactive, planned and reactive site visits.

Occupier relationships

• Monitor activity and update Property Manager on new occupiers, space being vacated, building works
• In any dealings with occupiers, manage service satisfaction and confidence in Savills
• Pass on residents’ enquiries to the Property Manager same day

ESG

• Make decisions and recommendations aligned to the Savills Green Charter
• Record utility consumption and report as required
• Set and implement an appropriate environmental strategy for each property including energy management

Finance

• Prepare the first draft of the Service Charge budget for Management Surveyor 4 months in advance of year end (where applicable)
• Monitor Service Charge expenditure and ensure all Contract and Purchase orders are raised and managed as per process and policy

People

• Annual appraisals of all staff under your Line Management
• Attendance and team and occupier meetings as required
• Deliver ‘Toolbox Talks’ to onsite staff and notify onsite staff of new procedures and regulations

Relationships

• Residential Property Managers
• Safety+
• Savills consultants and support teams
• Occupiers
• Service partners
• Mobilisation
• Workforce+

Skills, Knowledge and Experience

• IOSH and/or NEBOSH
• Experienced in preparing Service Charge budgets and managing expenditure across several sites
• Excellent organisation and time management
• Self-motivated and excellent interpersonal skills

Must haves

• Full, clean driving license
• IOSH (NEBOSH desirable)
• Fully IT literate
• Attendance at internal training courses is compulsory, as is the self- identification of training needs
• Understanding of the section 20 consultation process
• Proven Residential Facilities Management experience - AIRPM or equivalent industry recognised qualification preferred

Working Hours - 0900 – 1730 (37.5 hours)

Salary - £45,000 p/a

Please see our Benefits Booklet for more information.