Facilities Manager - BTR

deverellsmith; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading residential developer is seeking an experienced Facilities Manager to oversee the operational excellence of a Build to Rent development in London. The role involves managing maintenance services, resolving technical issues, and ensuring high standards of living for residents. The ideal candidate has proven facilities management experience and strong knowledge of building systems and safety compliance. This position is hybrid, requiring on-site work and visits.

Qualifications

• Proven experience in facilities management, ideally within the Build to Rent sector.
• Strong understanding of building systems and maintenance procedures.
• Excellent problem-solving and organisational skills.
• Proven ability to manage contractors and suppliers.
• Excellent problem-solving and organizational skills.
• Strong communication and leadership abilities.
• Resident-focused mindset delivering high living standards.
• Willingness to respond to out-of-hours issues.

Responsibilities

• Overseeing the maintenance of all building services.
• Managing contractors and suppliers effectively.
• Conducting routine site inspections and addressing issues promptly.
• Manage contractors and suppliers to deliver high-quality services.
• Conduct routine site inspections and address maintenance issues early.
• Coordinate with maintenance coordinators, property management, leasing teams.
• Escalate resident concerns and resolve issues efficiently.
• Support budget management and drive operational efficiencies.
• Contribute to sustainability goals and energy performance.
• Manage and mentor on-site facilities staff.
• Assist with on-site technical projects and lifecycle works.

Skills

Facilities management

Problem-solving

Communication

Leadership

Problem-solving

Leadership

Communication

Resident-focused service

Education

Health & Safety qualification (e.g., IOSH or NEBOSH)

Job description

Overview

A leading residential developer is seeking an experienced Facilities Manager to oversee the operational excellence of a Build to Rent (BTR) development. This key position requires a proactive, hands-on professional with strong technical knowledge and a passion for delivering high standards across the portfolio.

Location: Vauxhall; 3 days on site with site visits; London-based 2 days; Mon–Fri.

Key Responsibilities

• Overseeing the maintenance and repair of all building services, ensuring a safe, well-maintained, and comfortable living environment for residents.
• Taking a hands-on approach to resolving technical issues and ensuring building systems meet operational requirements.
• Monitoring building performance proactively to identify trends, inefficiencies, and areas for improvement.
• Leading the management of contractors and suppliers, ensuring services are delivered to a high standard and provide value for money.
• Conducting routine site inspections and addressing maintenance issues before they escalate.
• Collaborating closely with specialist contractors, maintenance coordinators, property management, and leasing teams to ensure a seamless resident experience.
• Acting as an escalation point for facility-related resident concerns, resolving issues confidently and efficiently.
• Supporting budget management by controlling costs and driving operational efficiencies.
• Contributing to sustainability goals by improving energy efficiency and environmental performance across the development.
• Managing and mentoring on-site facilities staff, ensuring high standards of service delivery.
• Assisting with technical projects and lifecycle works as required.

Ideal Candidate Profile

• Proven experience in facilities management, ideally within the Build to Rent, PRS, or high-end residential sectors.
• Strong understanding of building systems, maintenance procedures, and compliance requirements.
• A recognised health & safety qualification (e.g., IOSH or NEBOSH) is highly desirable.
• Demonstrated ability to manage contractors and suppliers effectively.
• Excellent problem-solving and organisational skills with a practical, hands-on approach.
• Strong communication and leadership skills, with the ability to work cross-functionally across departments.
• A resident-focused mindset with a commitment to delivering an exceptional living experience.
• Flexibility to respond to out-of-hours issues when necessary.