Facilities Manager

National Trust; Twickenham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Substantial pension scheme (up to 10%)

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy

Flexible working where possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Facilities Manager to lead a dedicated team across five unique properties including Ham House Property Group. You will oversee maintenance, safety, and visitor facilities, ensuring operations are safe, efficient and welcoming.

The role includes Duty Manager responsibilities, with occasional weekends and bank holidays to support operations and guest experiences. You will work closely with gardens, collections and commercial teams to deliver high standards while driving

Qualifications

• Leading facilities, estates, maintenance or operational teams across multiple sites.
• Motivating and developing people while building positive relationships with contractors and stakeholders.
• Maintaining buildings and infrastructure to a high standard.
• Understanding health and safety, compliance and risk in operations.
• Planning and delivering maintenance programmes and projects.
• Managing budgets, resources and contractor performance.
• Supporting environmental sustainability and energy efficiency initiatives.

Responsibilities

• Lead delivery of planned maintenance, reactive repairs and small projects across the property group.
• Coordinate larger capital projects with teams, contractors and partners.
• Ensure buildings and facilities are safe, compliant and fit for purpose.
• Build cross-department relationships and optimise resource use.
• Take Duty Manager responsibilities and respond to incidents during shifts.

Skills

Facilities leadership

Team supervision

Health & safety

Budget management

Sustainability

Contractor management

Job description

Summary

The National Trust's commitment is "For everyone, for ever." Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures and experiences. It means creating an inclusive environment where everyone can thrive.

Our roles are open to all. However, we particularly welcome applications from people from ethnically diverse communities because they are underrepresented at the Trust.

For some roles we are currently offering a Guaranteed Interview Scheme for applicants belonging to ethnically diverse communities who demonstrate in their application they meet the criteria for the role. If you are eligible, you will be given the option to opt into the scheme during the application process.

You can find out more in the applicant pack which you'll find under the documents section of this advert.

We're looking for a Facilities Manager to join the Ham House Property Group.

This is an exciting opportunity to help care for some of the National Trust's most significant places, including Ham House Property Group, which also includes, Fenton House, 2 Willow Road, Carlyle's House, The Red House, and the Ham and Petersham Meadows Leading a team across multiple sites, you'll play a key role in ensuring our buildings, infrastructure and visitor facilities are safe, sustainable, welcoming and well maintained for everyone who visits, volunteers or works here. We're committed to building an inclusive workplace and welcome applications from people with a wide range of backgrounds, experiences and career journeys.

Salary circa GBP40,000 depending on knowledge, skills and experience.

Please note, the advertised salary is inclusive of the Outer London Weighting Allowance, currently GBP3,315 per annum.

What it's like to work here

You will be joining a busy, collaborative and highly motivated team across the Ham House Property Group. Reporting to the General Manager, you'll work closely with colleagues from a range of specialisms including gardens, collections, visitor experience and commercial operations, helping us care for our places and deliver excellent experiences for our visitors.

You’ll lead a facilities team working across five unique properties, balancing day–to–day operational needs with longer–term planning and improvement projects. No two days are the same, and you'll have the opportunity to make a lasting impact on some of the Trust's most treasured places.

What you’ll be doing

As Facilities Manager, you’ll lead the delivery of planned preventative maintenance, reactive repairs and small–scale improvement projects across the property group. You’ll also support the day–to–day coordination of larger capital projects where required. Working with your team, contractors and specialist partners, you’ll ensure that buildings, infrastructure and facilities remain safe, compliant and fit for purpose. You’ll build positive working relationships across departments, helping teams work together effectively and make the best use of available resources. As a member of the Ham House leadership team, you’ll also undertake Duty Manager responsibilities, taking the lead on operational decision–making during designated shifts and responding to incidents, emergencies and visitor–facing issues as they arise. This role includes occasional weekend and bank holiday working to support the safe and successful operation of the property group and to help deliver excellent experiences for visitors, volunteers and colleagues.

Who we’re looking for

• Leading, supervising or coordinating facilities, estates, maintenance or operational services teams.
• Motivating, developing and supporting people to achieve shared goals, while building and maintaining positive relationships with colleagues, contractors and stakeholders across multiple sites, teams and functions.
• Maintaining buildings, assets or infrastructure to a high standard.
• Understanding health and safety, compliance requirements and risk management within operational environments.
• Planning, prioritising and delivering maintenance programmes, projects or operational activities.
• Managing budgets, resources and contractor performance.
• Supporting environmental sustainability, climate resilience or energy efficiency initiatives.
• Finding practical solutions to challenges and balancing competing priorities.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places