Facilities Manager

Royal Shakespeare Company; Stratford-upon-Avon; On-site; GBP 40,000 - 56,000; Full time

Job summary

The Royal Shakespeare Company in Stratford-upon-Avon is seeking a Facilities Manager to lead our facilities services across the estate, ensuring buildings remain safe, secure, compliant and fit for purpose for colleagues, artists, audiences and partners.

Reporting to the Head of Operations, you will lead a customer-focused facilities team, drive service improvements, manage budgets and oversee projects to keep venues operating seamlessly.

Qualifications

• Significant experience managing facilities, workplace or estate services within a complex multi-site environment.
• Strong knowledge of soft services facilities management, including cleaning, security, reception services, fire safety and contractor management.
• Experience managing service contracts, suppliers, budgets and performance against agreed service standards.
• Proven experience leading, motivating and developing teams to deliver high-quality, customer-focused services.
• Strong organisational and project management skills, with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across a diverse organisation.

Responsibilities

• Leading the day-to-day operation of facilities services across the RSC estate, ensuring buildings remain safe, compliant, welcoming and fit for purpose.
• Managing and developing the Facilities Team, supporting performance, wellbeing and the delivery of excellent customer service.
• Overseeing facilities-related projects and ensuring operational issues are resolved efficiently and effectively.
• Monitoring compliance with health and safety, fire safety, statutory inspections and other legal requirements.
• Responding to operational issues, incidents and emergencies, taking a proactive approach to problem solving and business continuity.
• Managing facilities budgets, monitoring expenditure and identifying opportunities for efficiencies and service improvements.

Skills

Facilities management

Team leadership

Health & safety

Contract management

Budget management

Stakeholder engagement

Job description

Are you qualified to work in a Fire Safety and Security environment? Do you have a background in soft service facilities management? Do you enjoy leading teams, improving services and ensuring buildings operate at their very best?

We're looking for a Facilities Manager to lead our facilities services across the estate, ensuring our buildings, services and workplaces remain safe, secure, compliant and fit for purpose for colleagues, artists, audiences and partners.

Behind every performance is a team dedicated to creating environments where creativity can flourish. As Facilities Manager, you'll play a vital role in ensuring our theatres and workplaces operate seamlessly, supporting colleagues, artists and audiences alike. This is an exciting opportunity to make a visible impact across our buildings and estate.

Reporting to the Head of Operations, you'll play a key role in maintaining high standards across our venues whilst driving service improvements, supporting compliance, and leading a customer-focused facilities team.

Key areas of responsibility include:

• Leading the day-to-day operation of facilities services across the RSC estate, ensuring buildings remain safe, compliant, welcoming and fit for purpose.
• Managing and developing the Facilities Team, supporting performance, wellbeing and the delivery of excellent customer service.
• Overseeing facilities-related projects and ensuring operational issues are resolved efficiently and effectively.
• Monitoring compliance with health and safety, fire safety, statutory inspections and other legal requirements.
• Responding to operational issues, incidents and emergencies, taking a proactive approach to problem solving and business continuity.
• Managing facilities budgets, monitoring expenditure and identifying opportunities for efficiencies and service improvements.

To be suitable for this role, it is essential that you have:

• Significant experience managing facilities, workplace or estate services within a complex multi-site environment.
• Strong knowledge of soft services facilities management, including cleaning, security, reception services, fire safety and contractor management.
• Experience managing service contracts, suppliers, budgets and performance against agreed service standards.
• Proven experience leading, motivating and developing teams to deliver high-quality, customer-focused services.
• Strong organisational and project management skills, with the ability to manage competing priorities and deadlines.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across a diverse organisation.

This is a full-time, permanent position based in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday, although occasional evening and weekend work will be required to support operational requirements across the estate.

About the RSC

The RSC strives for excellence and values creativity, inclusivity, sustainability, collaboration and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives, continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.