Facilities manager

TN United Kingdom; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Facilities Manager to lead a team in delivering exceptional facilities management services. This role involves ensuring a safe, clean, and compliant environment while fostering a culture of inclusivity and exceptional customer service. The successful candidate will be responsible for overseeing maintenance programs, managing security operations, and driving compliance with policies. If you thrive in dynamic environments and are passionate about enhancing the student experience, this opportunity is perfect for you.

Qualifications

• Strong leadership skills with a focus on team management.
• Proven experience in facilities management within PBSA environments.

Responsibilities

• Deliver both soft and hard Facilities Management across properties.
• Ensure compliance with health, safety, and security standards.

Skills

Facilities Management

Team Leadership

Problem Solving

Customer Service

Health and Safety Compliance

Project Management

Education

Experience in Facilities Management

Knowledge of Health and Safety Regulations

Tools

HVAC Systems

Fire Safety Management

Job description

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Facilities Manager

Pay: £18.32 to £25.23 depending on experience

Hours: Shift - 7am to 3pm or 2pm to 10pm

Start date: Tues 6th May

Position type: Temporary

Purpose of the Role

The Facilities Manager reports to the General Manager, supported by the Central Estates Function, and is responsible for delivering both soft and hard Facilities Management across a designated cluster of properties. Leading a team, they ensure a well-maintained, safe, secure, clean, compliant, and efficient environment, underpinned by exceptional customer service. Additionally, they support the development and execution of the national FM strategy and standards, ensuring consistent local delivery while being accountable for health, safety, and security.

Key Responsibilities

1. Act as a brand ambassador, fostering an inclusive, welcoming environment for residents while ensuring strong team communication.
2. Oversee recruitment, retention, and engagement of the Facilities team through exceptional people and performance management.
3. Ensure facilities personnel are adequately staffed, trained, and equipped to respond to all scenarios effectively.
4. Promote CARE (Connect, Act, Respect, Encourage) principles, delivering a world-class student experience.
5. Ensure timely issue resolution, root cause identification, and escalation of unresolved concerns.
6. Drive compliance with Unite policies, procedures, and best practices, identifying opportunities for improvement.
7. Oversee the planned maintenance program, ensuring statutory compliance and adherence to quality assurance standards.
8. Ensure H&S and fire-related assessments, monitoring, and testing are completed 100% in line with requirements.
9. Collaborate with IT to maintain continuous service provision, including technology support.
10. Manage security operations, ensuring residents and colleagues' safety 24/7.
11. Oversee property estate P&L, identifying future capital investment needs.
12. Ensure timely and budget-friendly project completion, in partnership with the project team.
13. Maintain cleanliness of internal and external spaces, ensuring high kerb-side appeal.
14. Provide out-of-hours emergency service support, when applicable.
15. Manage fleet operations.
16. Actively support the sustainability strategy, encouraging the team to contribute toward sustainability targets.

Key Success Metrics

• > 95% compliance maintained annually.
• Strong financial oversight of property income and debt.
• High employee engagement and team performance.
• Meeting or exceeding SLAs for service responsiveness.
• Positive NPS scores, ensuring high-quality property conditions.
• Effective maintenance and resolution of reactive maintenance issues.

What We’re Looking For

The Facilities Manager embodies the CARE principles:

1. Connect – Engages openly, embraces diversity, and leaves a lasting positive impression.
2. Act – Takes ownership, ensures timely resolutions, and continuously improves processes.
3. Respect – Values inclusivity, acknowledges different cultures and beliefs, and fosters a supportive environment.
4. Encourage – Uses positive communication, solutions-focused approaches, and supports students and colleagues alike.

Additional qualities include:

• Analyzes complex problems, identifying root causes and implementing solutions.
• Creates open, collaborative environments, promoting best practices.
• Thrives under pressure, stepping up as a leader in critical situations.
• Demonstrates a proven track record of success.
• Clearly articulates the student experience, ensuring motivation and engagement.

Technical Capabilities

• Prior experience in Facilities Management (FM), preferably within PBSA.
• Strong understanding of HVAC systems.
• Solid knowledge of property-related health and safety regulations.
• Proven experience in fire safety management.
• Expertise in small-to-medium project management.