Facilities Manager

ZipRecruiter; Northampton; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Facilities Manager to oversee property management in Northampton. In this role, you will ensure compliance with health and safety regulations, manage budgets, and maintain high standards of customer service. You will be responsible for developing strong tenant relationships and coordinating with various stakeholders to ensure that service standards are met. This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact the quality of facilities management. If you are organized, proactive, and have a passion for delivering exceptional service, this role is perfect for you.

Qualifications

• Degree-level education or equivalent required.
• Previous facilities management experience preferred.
• Strong knowledge of health and safety legislation.

Responsibilities

• Manage and oversee properties ensuring compliance with health and safety.
• Maintain high customer service standards and manage budgets.
• Develop and maintain excellent tenant relationships.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organizational Skills

Health and Safety Knowledge

Education

Degree-level education

Tools

Industry-specific IT applications

Job description

Job Description

Company Profile: CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. We employ over 100,000 employees across 48 countries.

Job Title: Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join our team in Northampton. The purpose of this role is to manage and oversee a group of properties, ensuring compliance with health and safety, environmental, company procedures, legislation, and client/tenant requirements. This includes managing budgets and maintaining high customer service standards.

Responsibilities

1. Ensure the fabric of the building, both externally and internally, is maintained and serviced to a high standard in accordance with management contracts and budgets.
2. Ensure all health and safety compliance onsite, including third-party service providers and maintenance records.
3. Oversee third-party contracts to ensure service standards meet contractual agreements.
4. Prepare, control, and monitor service agreements within the client’s budget.
5. Regularly monitor key performance indicators and take remedial actions to maintain and improve standards.
6. Maintain all management records related to health and safety, asset registers, emergency plans, and reports.
7. Develop and maintain excellent tenant relationships, ensuring high service standards and attending tenant meetings as needed.
8. Conduct regular fire and evacuation drills, updating emergency plans and site maps accordingly.
9. Liaise with local authorities as appropriate.
10. Proactively manage risks and insurance issues on site.
11. Manage major work programs, acting as liaison for all involved parties.
12. Produce management reports tailored to business needs.
13. Coordinate with building managers and procurement to ensure external contracts and procurement needs align with company policies.
14. Monitor facilities management work onsite and liaise with service providers and subcontractors.
15. Perform other duties as required by the business.

Person Specification/Requirements

• Degree-level education or equivalent.
• Previous facilities management experience, including line management of personnel and contractors.
• Excellent customer service, interpersonal, and communication skills.
• IT literacy and experience with industry-specific IT applications.
• Strong knowledge of health and safety legislation and environmental protection; IOSH or NEBOSH qualification preferred.
• Ability to work independently and as part of a team under pressure, with strong organizational skills.