Facilities Manager

TN United Kingdom; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Facilities Manager to oversee service delivery and supplier performance. This role involves managing budgets and enhancing customer experiences while fostering strong relationships with internal teams and suppliers. The ideal candidate will have a graduate background or relevant experience, alongside a minimum of three years in FM management. Join a diverse and inclusive organization dedicated to creating a positive workplace and providing opportunities for personal and professional growth.

Qualifications

• Minimum of 3 years' experience in FM management.
• Proficient in IT with knowledge of MS Office applications.

Responsibilities

• Act as a service champion for one or more service lines.
• Build and maintain relationships with internal customers and suppliers.

Skills

FM Management

Supplier Management

Communication Skills

IT Proficiency (MS Office)

Education

Graduate Calibre

Relevant Experience

Job description

The Facilities Manager will be responsible for the overall FM service delivery, supplier monitoring, customer experience, and client liaison for your building, as well as managing allocated budgets.

Key Responsibilities

1. Act as a service champion for one or more of the service lines if required.
2. Form a partnership with your allocated supplier and ISS colleagues to effectively monitor their performance and support them in achieving their contractual obligations.
3. Work closely with the onsite team to ensure that all performance targets are met.
4. Continuously review performance against agreed SLAs and intervene to prevent failure.
5. Build and maintain relationships with internal customers, other property teams, and suppliers.
6. Ensure your team is fully informed about operational updates, processes, and account-wide objectives to keep them informed, involved, and supported.

Professional and Personal Competencies/Qualifications

• Graduate calibre or appropriate relevant experience.
• Minimum of 3 years' experience in FM management.
• Experience managing suppliers in a similar environment.
• Proficient in IT with knowledge of MS Office applications.
• Excellent written and verbal communication skills, capable of communicating across all levels of seniority.

The Company

ISS is a world-leading workplace and facility management company that connects people and places to make the world work better. We understand every aspect of the user experience by working closely with our customers daily.

Through intelligent solutions, high standards, and dedicated people, we help our customers achieve their purpose — whether in hospitals, businesses, or airports. ISS is committed to doing business responsibly, and our passion is people.

We offer a challenging and exciting career in an organization that values its people. At ISS, everyone has the opportunity to develop, grow, and make a difference.

ISS is proud to be a diverse and inclusive employer.

We welcome applicants of all backgrounds regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.

Our commitment to inclusivity and diversity makes ISS a more creative, productive, and happy workplace.