Facilities Management Support Officer

LLOYD'S REGISTER INTERNATIONAL; Paisley; Hybrid; GBP 36,000 - 42,000; Full time

Benefits offered by this job

Flexible working

36 days annual leave

Pension up to 6%

Learning & Development

Blue Light Discounts

Wellbeing support

Cycle2Work

Job summary

British Red Cross is seeking a Facilities Management Support Officer to help manage facilities services and financial processes across a nationwide estate in the UK.

You will liaise with suppliers, support the FM team with contractual documentation, SLA/KPI monitoring, and data management using Microsoft 365, Power BI and CAFM systems. Flexible remote/hybrid working, 36 days leave, pension, and development opportunities are offered.

Qualifications

• Experience in Facilities, Property or Finance administration preferred.
• Strong data management and analytical skills.

Responsibilities

• Manage relationships with suppliers delivering Hard FM and Soft FM services.
• Oversee financial processes including payments, invoices, requisitions, purchase orders and costs against contracts.

Job description

Could you assist in the management of facilities services delivered via supply chain, administering key financial processes such as; payments, supplier invoices, quotations, purchase orders, financial authorisations and escalation management?

Could you support the Facilities Management (FM) team by maintaining accurate contractual documentation, service records, and management information in line with British Red Cross BRC policies?

What will a day in the life of a Facilities Management Support Officer involve?

• Manage relationships with approximately 100 suppliers delivering both Hard FM services, covering building infrastructure, mechanical and electrical systems and Soft FM services such as cleaning, security, and landscaping across a nationwide estate.
• Oversee supplier novation during contract transitions to ensure seamless service continuity and compliance, while monitoring performance against SLAs and KPIs to identify and address underperformance.
• Be accountable for financial processes including the review of Variable Applications for Payment, Fixed Applications, requisitions, purchase orders, goods receipting, credit notes, and validation of costs against contracted rates, purchase orders, coordinating payments and reviewing invoices.
• Drive operational efficiency by proposing and implementing process improvements, leveraging technology and automation.
• Act as the first point of contact for suppliers and stakeholders, providing timely responses, high levels of customer care and effective issue resolution or escalation.
• Responding to communications from suppliers ensuring that these are handled in line with contractual obligations and agreed SLAs/ KPIs.
• Responding to all calls and emails in a timely and efficient manner providing high levels of customer care at all times.

• Strong data management and analysis skills, utilising Microsoft 365 productivity applications, Power BI and Supplier CAFM systems (Computer Aided Facilities Management).
• Foundational knowledge of soft and hard FM services and understanding of SLAs/KPIs.
• Ability to interpret supplier documentation, rate cards, purchase orders and compliance records.
• Ability to prioritise and elevate appropriately in a fast‑paced operational environment.
• Record keeping and financial management experience.
• Experience working within a Facilities, Property, or Finance administration environment, supporting multiple stakeholders and suppliers.
• Demonstrated ability to manage high‑volume financial processing, including purchase orders, applications for payment, invoice validation, credit notes, and goods receipting.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.