Facilities Management (FM) Contract Manager

M&GPrudential; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Facilities Management Contract Manager to oversee supplier relationships and manage contracts. This role involves ensuring compliance with safety and operational standards while delivering innovative solutions for workplace efficiency. You will be responsible for managing budgets, conducting risk assessments, and presenting performance data to senior leadership. Join a dynamic team that values diversity and is committed to fostering an inclusive work environment. This opportunity offers a chance to make a significant impact in a supportive and forward-thinking organization.

Benefits

Flexible Working Arrangements

Workplace Accommodations

Diversity and Inclusion Initiatives

Qualifications

• Experience in managing multi-discipline FM contracts.
• Strong relationship-building skills and stakeholder management.

Responsibilities

• Managing FM provider contracts and ensuring compliance.
• Delivering quarterly performance presentations to senior leadership.

Skills

Crisis Management

Data Analysis

Stakeholder Management

Risk Management

Facilities Management

Education

Degree in Science or Engineering

Professional Qualification in FM

Tools

Data Dashboards

Risk Assessment Tools

Job description

Facilities Management (FM) Contract Manager page is loaded

Facilities Management (FM) Contract Manager

Apply locations London time type Full time posted on Posted 4 Days Ago time left to apply End Date: May 17, 2025 (10 days left to apply) job requisition id R15917

At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. All three segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviors of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We consider flexible working arrangements for any of our roles and offer workplace accommodations to support effective delivery in your role.

Context for the role

• Workplace Solutions (WPS) provides great workplaces for the business, colleagues, clients, and customers. We ensure M&G plc has the right property in the right location at the right time, demonstrating cost transparency, value for money, and providing the best user experience, all aligned with our risk management approach.
• The Operations team in WPS manages the day-to-day running, operational performance, safety, and security of M&G’s property portfolio and incident management.
• This role supports the Operations team in managing supplier relationships and contracts with third-party FM providers. It involves professional reporting, analysis of data sets, and dashboards.
• Responsibilities include:

• Maintaining workplaces that are safe, enjoyable, productive, secure, sustainable, and compliant
• Managing the commercial, financial, and performance aspects of all third-party FM contracts and suppliers
• Delivering quarterly performance presentations to the senior leadership team (SLT)
• Planning for future estate needs and presenting new technologies and innovations
• Supporting project delivery for operationally efficient workplace changes
• Managing and delivering a strict audit regime

Key functions include

• Supporting the Senior Leadership Team and other senior colleagues in managing and leading WPS
• Overseeing management, auditing, planning, financial, operational, and risk controls related to:

• Critical electrical, mechanical, plumbing assets, and civil engineering assets
• Infrastructure supporting health, safety, and security policies
• FM contract services, including mail, security, fabric, M&E, cleaning, landlord, and tenant management
• Providing FM expertise for fit-out projects and operational readiness programs
• Reviewing project O&M’s with engineering teams for accuracy and suitability

• Managing third-party suppliers involved in estate management
• Coordinating incident and crisis response plans with the global health, safety, and security assurance manager
• Developing and governing all WPS property standards
• Ensuring compliance with external regulations and guidelines, producing related reports

Key tasks and responsibilities

Facilities Management (FM)

• Managing FM provider contracts, including:
• Annual audits and supply chain audits, with quarterly reporting
• Ensuring contractual KPIs are met
• Maintaining risk registers, issue logs, compliance records, and rectification plans
• Verifying supplier personnel meet contractual criteria
• Including supplier performance in the Operations monthly report
• Managing minor property projects (<£50k) and supporting larger projects (>£50k)

• Providing expertise in facilities management and crisis response
• Managing data sources and dashboards to identify improvement opportunities and generate reports for SLT
• Conducting risk assessments and advising on control measures
• Supporting the sustainability team with expert advice and ensuring equipment calibration

Commercial

• Managing supplier relationships per the SRM program, including presentations to the SRM steering committee
• Managing budgets, forecasts, invoice approvals, and debt management
• Planning and executing lifecycle replacement programs with a 5-year outlook
• Benchmarking value for money and tracking contractual obligations
• Supporting the leadership of the Workplace Solutions team

Innovation

• Reviewing industry technology developments and presenting relevant innovations
• Championing approved technologies to improve efficiency, reduce costs, or enhance user experience
• Driving automation and data stream integration for more efficient decision-making
• Promoting change and innovation within the supply chain

Person specification

• Autonomous, proactive, and developmental mindset
• Experience in crisis and incident management
• Discretion and confidentiality awareness
• Confident, influential, and stakeholder-challenging
• Results-focused, high standards, energetic, and determined
• Simplifies complexity, adapts messaging to the audience
• Exceptional attention to detail and process management skills
• Team-oriented, inspiring, and supportive
• Strong relationship-building skills
• Comfortable with ambiguity and change, innovative thinker
• Prioritization and coordination skills, calm troubleshooting ability

Personal attributes and skills

• Experience in similar roles within large organizations
• Degree or professional qualification in science, engineering, or FM
• Relevant professional memberships (IWFM, RICS, CIoB, CIBSE, IET)
• Experience managing multi-discipline FM contracts
• Risk management expertise
• Data analysis and reporting skills, capable of producing detailed reports for senior audiences
• Knowledge of construction and CDM is desirable

Work Level: Manager / Expert

Close Date: 16th May 2025

Recruiter: Matt Campbell

We value diversity and inclusion at M&G plc, supporting all backgrounds and needs, including long-term health conditions, disabilities, and neurodivergence. We are a Disability Confident Leader, offering interviews to those who meet minimum criteria and opt in.

If you require assistance or alternative application methods due to a disability or additional needs, please contact us at: [e-mail]