Facilities Management Assistant

CO1041 UPP Leeds Student Residences Limited; Leeds; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Life insurance

Pension

Cycle to work scheme

Store discounts

UPP Rewards portal

Two paid volunteering days

Job summary

UPP is seeking a Front of House Assistant in Leeds to operate the Reception Desk and real-time helpdesk system for maintenance. This permanent, part-time role is 20 hours per week, 3pm–7pm, Monday to Friday, with a salary of £13,542.99 per annum.

You will provide a comprehensive reception service, manage visitor records, assist with on-site coordination, and ensure safety and security protocols are followed.

Qualifications

• Experience in a similar role in a residence or hospitality environment.
• Must demonstrate strong communication and organisational abilities.
• Attention to detail and ability to work as part of a team.

Responsibilities

• Operate the Reception Desk and manage a computerised helpdesk system.
• Keep records of visitors, contractors and issue keys as required.
• Assist the relevant manager in co-ordinating on-site activities and daily administration; complete regular reporting.
• Carry out residence and grounds walks, monitor safety issues and report to management.
• Monitor student conduct and enforce the Code of Conduct and licence agreement.
• Control out-of-hours access to the residence and ensure fire, health & safety compliance; liaise with staff, clients, contractors and guests.

Skills

Communication skills

Organisation

Attention to detail

Teamwork

Job description

Here at UPP we currently have an exciting opportunity for a Front of House Assistant to join our team. The Front of House Assistant will be responsible for operating the Reception Desk, and a computerised system that controls real time helpdesk monitoring for reactive and planned maintenance work. This is a permanent, part- time position working 20 hours per week from 3pm to 7pm Monday to Friday. The salary is £13,542.99 per annum. Role responsibilities include: Provide an excellent and comprehensive reception service to the residence and to the offices; keep records of all visitors, contractors and issue keys when required Assist the relevant manager(s) in the co-ordination of all on-site activities and day to day administration plus complete all regular reporting Carry out regular walks of the residence and grounds, monitoring and reporting any security/safety issues to the relevant manager Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement Manage and monitor out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions Liaise, as necessary, with other UPP staff, university clients, sub-contractors, residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly and passionate team to help make a positive difference to students living away from home in our accommodation.

We are looking for you to have experience in a similar role and environment with great communication and organisation skills, along with an attention to detail and the passion to work as a team to do an excellent job. You will also be flexible to work (with notice) additional hours when the need arises, especially during the main student arrival and departure weekends.

Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS.

What we offer: In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, store discounts, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

Investors in People is an accreditation that is granted to organisations that demonstrate a clear commitment to the people who make up an organisation. Only 17% of accredited organisations meet the gold standard, so as a company we are extremely proud and excited to hold this award.

We are a team of people with energy, pace and passion;

Who are UPP?

We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.

What’s in it for you?

At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us:

Diversity, Inclusion & Belonging:

An inclusive culture where everyone feels respected, heard, and empowered.

Career Growth:

Learn, lead, and progress with tailored training and leadership programmes.

Rewards & Benefits:

Competitive package and range of benefits designed for you.

Health and Wellbeing:

From mental health resources to wellness programmes, and everyday support.

Purpose & Impact:

Every role shapes the student experience.

To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.