Facilities Lead

OCS; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

OCS UK & Ireland seeks an experienced facilities operations lead to oversee campus-wide activities, ensuring safety, compliance and efficient service delivery. You will coordinate maintenance, monitor KPIs and report to customers and OCS management.

We value strong leadership, multi-site experience, and the ability to engage with customers and contractors to minimise disruption and drive improvements.

Qualifications

• Experience in high-quality facilities management across multiple locations.
• Experience in media or broadcast environments is advantageous.
• Strong knowledge of building operations, compliance and safe working practices.
• Proven leadership in business-critical environments.
• Knowledge of legislation and mandatory standards.
• Strong organisational and people management skills.
• Proficient in MS Office for reports and presentations.

Responsibilities

• Oversee day-to-day facilities operations across the campus.
• Coordinate planned and reactive maintenance activity.
• Monitor KPI and SLA performance and take corrective action.
• Maintain relationships with customers, contractors and supply chain.
• Prepare reports and attend customer and OCS meetings.
• Support site audits, compliance and safe working practices.
• Lead continuous improvement of processes.

Skills

Leadership

Stakeholder management

Safety & compliance

People management

Tools

MS Office

Job description

About The Role

Responsible for overseeing the day-to-day facilities operations across the campus of a major media company and one of the UK’s largest broadcasters, ensuring the workplace remains safe, functional and compliant with agreed SLA/KPI standards.

What you'll do

• Carry out regular building and facilities inspections, identifying issues and ensuring actions are resolved.
• Coordinate planned and reactive maintenance activity across the campus.
• Work closely with customers, contractors and supply chain partners to minimise disruption to employees and stakeholders.
• Maintain strong day-to-day relationships with the customer, providing updates and attending relevant meetings.
• Provide reports and feedback to the customer and OCS management team as required.
• Monitor service performance against agreed KPIs and SLAs, taking action where standards fall short.
• Support site audits, compliance requirements, safe working practices and operational procedures.
• Represent OCS in stakeholder meetings and ensure agreed actions are followed through.
• Coordinate workplace services, contractors and supply chain partners across the campus.
• Maintain awareness of upcoming planned maintenance schedules and communicate any potential impact.
• Complete relevant reporting and facilities administration.
• Build positive relationships with customers, colleagues, contractors and other service providers.
• Promote a positive One Team culture across OCS, the customer and wider service partners.
• Support team development through coaching, mentoring, training and succession planning.
• Continually review processes and ways of working to improve operational standards and service delivery.

Professional Requirements

• Previous experience in high-quality facilities management environments, ideally across multiple locations.
• Experience within media or broadcast environments would be advantageous.
• Strong understanding of building operations, compliance and safe working practices.
• Proven experience leading operations within business-critical environments.
• Good knowledge of relevant legislation, statutory requirements and mandatory standards.
• Strong organisational, leadership and people management skills.
• Ability to maintain high standards across safety, quality, customer service and operational performance.
• Confident using Microsoft Office, including producing reports, spreadsheets and presentations.

Personal Requirements

• A confident and credible leader who can motivate and get the best from others.
• Strong customer focus with the ability to understand and respond to client needs.
• Energetic, positive and comfortable working in a fast-paced environment.
• Able to make effective decisions and perform well under pressure.
• Strong written and verbal communication skills at all levels.
• Resilient and solutions-focused, with the determination to deliver against objectives.
• A supportive leadership style with experience coaching and mentoring team members.
• Sia desirable

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. #CEJ26