Facilities Electrical Shift Manager

Butlin's; Skegness; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading resort as an Electrical Team Leader, responsible for managing the electrical function and ensuring exceptional service standards. You will lead a team, oversee maintenance and repairs, and engage with guests to enhance their experience. Flexibility is key, as the role involves varied shifts, including weekends. If you have a passion for leadership and guest satisfaction, this is the role for you!

Qualifications

• Experience in training and coaching in a fun-filled environment.
• Previous team leadership experience required.

Responsibilities

• Manage the electrical team and ensure high service standards.
• Oversee recruitment, performance, and team development.
• Ensure compliance with health and safety policies.

Skills

Leadership

Fault Finding

Team Development

Education

18th Edition Electrical Qualification

HVK License

Tools

Microsoft Suite

Job description

About the role

You'll need to have an 18th Edition electrical qualification, as well as a HVK license.

Responsible for the efficient running of our Electrical Function within our Skegness resort, you'll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.

Leading a team to deliver excellent service while ensuring team engagement and best practices, you will support daily activities of the electrical team, including routine maintenance, servicing, and repairing of domestic, commercial, and electrical equipment. You will manage project works with both team members and subcontractors. Planning and operating the rota system, including on-call systems, and being available for call-outs if required, are also part of your responsibilities. You should have good knowledge in fault finding and installation works.

This role covers a 5-day working week over 7 days, so flexibility is essential. Occasional late work and at least one weekend day per week will be required.

As part of the Resorts Management team, you will manage internal teams and external service providers to ensure full compliance with all H&S policies.

You will oversee all team activities within the department, including recruitment, performance, and team development. Supporting your team's fulfillment at work through regular 121s and PDP discussions is important to you.

Every day at Butlin's brings new challenges, and you should enjoy thinking on your feet, getting involved, and prioritizing guest experience.

About You

We seek an experienced electrical leader capable of supporting the team to deliver exceptional service, with a focus on guest satisfaction. Experience in training and coaching in a fun-filled environment is essential.

You should have previous team leadership experience, the ability to prioritize demanding workloads, work independently, and a good understanding of PC/Microsoft suite.

Confidence in directing and responding appropriately in various situations, maintaining brand standards, and inspiring your team to achieve excellent results are key qualities.

General Duties & Key Accountabilities

• Managing the team during shifts on key tasks and objectives.
• Driving sales, promotions, and supporting the team to do the same.
• Ensuring stock and propositions are available for guests.
• Monitoring quality of guest experience in line with brand guidelines.
• Capturing guest feedback and taking action where possible.
• Providing accurate rotas 3 weeks in advance via SAM and ensuring system accuracy.
• Monitoring NPS and acting on guest feedback.
• Coaching and developing the team to meet departmental plans.
• Championing Butlin's Values and Leadership Behaviours.
• Focusing on RPRRT in team rotas.
• Building relationships across the resort, other resorts, and central support teams.
• Supporting people processes, including onboarding, PDPs, performance management, training, and HR procedures.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure! For over 80 years, we've been delighting guests with action-packed family breaks and adult-only events.

Our culture is highly valued by our team. We aim to create smiles and foster a caring environment where everyone gets involved and has fun.

Join us during this exciting time and be part of the magic!