Facilities Coordinator and Team Leader Stratford-upon-Avon

NFU Mutual; Stratford-upon-Avon; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join NFU Mutual as a Facilities Coordinator, where you'll lead a team and coordinate essential soft facilities services across our property estate. This permanent role offers a competitive salary, annual bonus, and a supportive work environment focused on employee wellbeing and development.

Benefits

Annual bonus up to 10%

Contributory pension scheme up to 20%

25 days annual leave + bank holidays

Health and wellbeing plan

Employee discounts on insurance policies

Life Assurance cover of 4 x salary

Access to savings at High Street brands

Employee Volunteering day

Qualifications

• Experience in soft facilities is essential.
• Direct line management experience required.
• Understanding of Health and Safety legislation is desirable.

Responsibilities

• Coordinate soft facilities services across the NFU Mutual estate.
• Lead a small team ensuring compliance with regulations.
• Manage financial reconciliations and service contracts.

Skills

Team Leadership

Communication

Problem Solving

Time Management

Tools

Microsoft Office

Job description

Salary: £29,000 to £35,000 + 10% annual bonus + benefits package

• Coordinate soft facilities across the sizable NFU Mutual property estate.
• Team leader for a small, friendly team.
• Shape a brand-new role to NFU Mutual.

About the role

We have an exciting opportunity for a Facilities Coordinator to join our Facilities Team on a permanent basis within our established Property department at NFU Mutual. Our Property department provides our business, employees, and the Agents across our UK-wide Agency Network with high-quality, safe and secure work environments.

As Facilities Coordinator, you’ll play a crucial role in assisting and coordinating the delivery of soft facilities services for the NFU Mutual property estate, this includes overseeing areas such as cleaning and waste services, landscaping and grounds maintenance, security, post room, archiving and reprographics services and business chauffeuring. You’ll ensure these areas meet business expectations, statutory requirements and environmental obligations whilst also representing best value and providing a great customer service.

You’ll also be the first point of call when any unexpected issues arise and will actively put in place the support required to resolve these issues.

Additionally, you’ll be the Team Leader for our lovely business services (consisting of Post Room, reprographics and chauffeur) team at head office in Stratford-upon-Avon. You’ll ensure the team know what’s expected of them and to motivate them to reach their potential.

Further duties include:

• Ensure compliance with Health & Safety, security, and employee/visitor welfare regulations.
• Manage purchases and financial reconciliations to ensure policy compliance and accuracy.
• Provide expertise in new service contracts and support smooth implementation.
• Investigate and resolve queries or complaints while managing risks.
• Maintain strong relationships with stakeholders to ensure effective service delivery.

This role requires occasional travel to sites across our UK-wide business, so a driving license is essential, and you’ll have access to a pool car.This role is based at our Head Office site in Stratford Upon Avon.

About you

You have existing operations team leader experience with a passion for supporting and developing direct reports, building strong relationships and promoting an environment of engagement and wellbeing within your team. Paired with your team leader experience, you possess experience in soft facilities. You’re a true team player with excellent communication skills to work effectively with others. You’re confident in your problem-solving abilities when tackling challenges and possess the resilience to support this. Additionally, you have strong time management skills to prioritise tasks.

• Additional skills and experience:
• Experience in soft facilities (essential).
• Experience in direct line management of soft facilities services teams
• Working understanding of Health and Safety legislation and statutory regulations (desirable)
• Experience using a building management system (desirable)
• Proficient computer skills and using Microsoft Office (essential)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding:

• Salary up to £35,000 (Depending on experience)
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteerin the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance coverof 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us.

Wepride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.

Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.