Facilities Coordinator

Netcompany1; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Netcompany is seeking a proactive Facilities Coordinator to support day-to-day workplace operations in London. You will coordinate operations, suppliers, compliance and financial administration in line with group standards, working closely with the Facility Manager and internal stakeholders to ensure a consistent colleague and client experience.

The role is hands-on and requires strong organisational skills, attention to detail and a service-oriented approach to problems.

Qualifications

• Relevant experience from Facilities Management or Workplace Operations.
• Strong organisational and prioritisation skills.
• Experience coordinating contractors and suppliers.
• Strong communication and stakeholder management skills.
• Experience with purchase orders, invoice processing and expenditure tracking.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Coordinate day-to-day workplace operations and resolve issues in a service-oriented manner.
• Coordinate planned and reactive maintenance and follow up on actions to completion.
• Liaise with landlords, managing agents, contractors and suppliers on operational matters.
• Support onboarding and office events with relevant internal stakeholders.
• Apply Facility Management standards, processes and reporting requirements.
• Coordinate contractors and suppliers and monitor service delivery against SLAs/KPIs.
• Support supplier reviews, procurement activities and contract administration.
• Manage purchase orders, invoice processing and expenditure tracking.
• Support budget follow-up and identify opportunities to improve service quality and value.
• Maintain Health, Safety and compliance documentation and reporting.
• Prepare operational reports on supplier performance, compliance and expenditure.
• Build relationships across Facility Management, HR, IT, Finance, Procurement.

Skills

Service-oriented

Structured approach

Proactive

Organisational skills

Contractor coordination

Supplier management

Purchasing & invoicing

MS Office

English fluency

Tools

MS Office Suite

Job description

Netcompany is seeking a proactive and service-minded Facilities Coordinator to support the day-to-day delivery of effective, safe and well-functioning workplace operations. The role coordinates operational activities, suppliers, compliance documentation and financial administration in line with Group Facility Management standards, processes and templates.

You will work closely with the Facility Manager and internal stakeholders to ensure consistent colleague and client experience. The role is hands-on and coordinating in nature; significant operational, compliance, supplier and financial matters are escalated to the Facility Manager.

Key responsibilities

Workplace operations

• Coordinate day-to-day workplace operations and resolve operational issues in a timely and service-oriented manner.
• Coordinate planned and reactive maintenance and follow up on open actions through to completion.
• Liaise with landlords, managing agents, contractors and suppliers on operational matters.
• Support workplace onboarding and office events in cooperation with relevant internal stakeholders.
• Apply Group Facility Management standards, processes, templates and reporting requirements consistently.

Suppliers, service quality and finance

• Coordinate contractors and third-party suppliers and follow up on service delivery, SLAs and KPIs.
• Monitor service issues and corrective actions and escalated significant performance or commercial matters to the Facility Manager.
• Support supplier reviews, procurement activities and contract administration in line with Group Facility Management processes.
• Manage purchase orders, invoice processing and expenditure tracking, ensuring that costs are correctly documented and allocated.
• Support budget follow-up and identify opportunities to improve service quality and value for money.

Health, safety and compliance

• Coordinate day-to-day Health & Safety activities in accordance with local requirements and Group Facility Management standards.
• Coordinate contractor inductions, permits to work, workplace inspections, DSE assessments and risk assessments, where applicable.
• Support incident and near-miss investigations and monitor agreed corrective actions through to completion.
• Review and maintain relevant contractor and compliance documentation, including RAMS and statutory records, where applicable.
• Maintain accurate documentation and evidence to support internal governance, audits and relevant ISO management systems.

Reporting and stakeholders

• Maintain operational records and provide regular reporting on supplier performance, compliance, Health & Safety and expenditure.
• Prepare clear colleague communications relating to workplace operations, maintenance and Health & Safety.
• Build effective working relationships across Facility Management, HR, IT, Finance, Procurement and other business functions.

What we expect from you

You are service-oriented, structured and proactive, with the ability to maintain an overview while following through on operational details. You thrive in a dynamic environment, take ownership of your tasks and make sound decisions within established processes and escalation routes.

Relevant experience from Facilities Management, Workplace Operations, Office Management or a similar operational environment.

Strong organisational and prioritisation skills, with a consistent focus on follow-up and completion.

Experience coordinating contractors and third-party suppliers.

Strong communication and stakeholder management skills.

A proactive, practical and solution-oriented approach to day-to-day issues.

Experience with purchase orders, invoice processing, expenditure tracking and operational reporting.

Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint.

Fluency in English; relevant local language skills may be required depending on the office location.

Desirable qualifications and experience

• Experience supporting Health & Safety compliance in an office environment.
• Experience with SLAs, KPIs, supplier reviews or contract administration.
• Experience supporting ISO management systems or internal and external audits.
• A relevant Health & Safety qualification, such as IOSH Managing Safely, or willingness to obtain one.

Build on your experience and keep developing

Your development continues through the responsibility you take, the projects you lead and the people you learn from. As part of a structured career model, you'll build on the experience you already bring, supported by a personal mentor from the leadership group who can help guide your professional development, career direction and personal goals.

Be part of a shared community

Community is built through the way we work together. You'll join teams where collaboration, trust and support are part of everyday work. We bring together colleagues with different backgrounds, identities, cultures and experiences, ensuring everyone is met with respect and has equal opportunities to develop and thrive.

Driven by responsi