Facilities Coordinator

West London NHS Trust; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

West London NHS Trust is recruiting a full-time Facilities Coordinator to support reception and building services at Carmelita House in Ealing Broadway, with regular travel across Ealing and Hounslow community sites.

You will work with clinical teams, Estates and Maintenance services, our contracted cleaning partner OCS, and other providers to support the effective management and delivery of building services, ensuring a clean, safe and welcoming environment for patients, staff and visitors.

Qualifications

• Eligible candidates should have a good standard of education or equivalent experience in facilities services.
• Strong organisational and communication skills are essential.
• Experience in coordinating multiple facilities services and contractors is desirable.
• Able to work with clinical teams and estates/maintenance staff to ensure service delivery.

Responsibilities

• Coordinate and monitor a range of facilities services (cleaning, catering, security, gardening).
• Liaise with clinical teams, estates and maintenance services, and contracted providers.
• Monitor service levels, audit contracted activities, and raise remedial actions as needed.
• Respond to complaints and assist investigations of incidents or poor performance.

Skills

Organisational skills

Communication skills

Facilities services

Administrative experience

MS Office

Education

Good standard education

Tools

MS Office

Job description

West London NHS Trust is recruiting a full-time Facilities Coordinator to support reception and building services at Carmelita House in Ealing Broadway, with additional responsibilities across our Ealing and Hounslow community sites.

You will be part of a community team helping to provide a clean, safe and welcoming environment for patients, staff and visitors. You will work closely with clinical teams, Estates and Maintenance services, our contracted cleaning partner OCS, and other contracted service providers to support the effective management and delivery of building services.

The role will involve coordinating and monitoring a range of facilities services, including cleaning, catering, security, gardening and general building services. You will help ensure services are delivered to a high standard and respond effectively to the needs of patients, staff and visitors.

We are looking for an enthusiastic, efficient and friendly person with excellent organisational and communication skills. You should be educated to a good standard or have equivalent experience in facilities services, together with a sound administrative background.

The role is based at Carmelita House in Ealing Broadway, but regular travel across Ealing and Hounslow community sites will be required

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Beresponsiblefor theday-to-daymonitoringofcommunity services Hounslow and Ealingservicesprovidedbythein-houseteamorthirdpartyprovider,identifyingareaswhereserviceandefficiencycan be improved.

Liaisingonaday-to-daybasiswithFacilitiesSupervisorsand Managersreportingservicedeficienciesasappropriateandensuring thatremedialactionistakenasrequired

Respondtoanycomplaints/concernsorqueriesinrelationtotheservicesprovidedandassistingintheinvestigationofincidents/complaintsofpoorperformanceandwhereappropriateensurethatlinemanagementisfullyawareofissues.

Responsibleforthedaytodaymanagementofthe SecuritySupervisorwithintheirownareasandcoverforotherteamsasrequestedbytheFacilities Manager.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.