Contract Specialist Services Manager

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Contracts and Specialist Services Manager to oversee contracted estates and facilities services, ensuring safety, efficiency and HTM/compliance standards across external providers.

You will lead mobilisation, performance management and governance for SLAs and KPIs, while coordinating with Estates, Procurement and service partners to deliver reliable, cost-effective services within the NHS framework.

Qualifications

• Experience delivering contract management frameworks including SLAs and KPIs.
• Proven ability to mobilise contracts and manage performance.
• Experience with audits, inspections, and regulatory reviews.
• Experience in healthcare or hospital settings preferred.

Responsibilities

• Lead contract mobilisation and performance monitoring for external providers.
• Develop and implement governance and reporting mechanisms for contracts.
• Manage specialist estates and facilities service contracts and supply chain functions.
• Support financial planning, risk management, lifecycle planning related to contracts.

Skills

Contract management

Performance management

Stakeholder liaison

Regulatory compliance

Project leadership

Job description

The Contracts and Specialist Services Manager is a key leadership role within Chelsea and Westminster NHS Foundation Trust, responsible for the effective management, performance, and compliance of specialist Estates and Facilities services delivered through external contractors. The postholder will ensure all contracted services are provided safely, efficiently, and in accordance with statutory legislation, NHS Health Technical Memoranda (HTMs), Trust policies, and contractual obligations.
Acting as the primary liaison between Estates and Facilities, Procurement, and service providers, the role will lead contract mobilisation, performance management, compliance monitoring, and continuous service improvement activities. The postholder will be responsible for developing and implementing robust contract management frameworks, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance arrangements, and performance reporting mechanisms to ensure high-quality and value-for-money service delivery.
The role also has responsibility for managing the Trust's specialist service contracts, stores, and supply chain functions, ensuring the availability of materials, equipment, and resources required to support operational services. Working closely with the Estates Manager, the postholder will contribute to financial planning, risk management, lifecycle planning, and capital investment decisions., The postholder will lead the delivery and performance management of specialist Estates and Facilities services provided by external contractors, ensuring compliance with statutory requirements, NHS Health Technical Memoranda (HTMs), Trust policies, and industry best practice. Acting as a key liaison between Estates and Facilities, Procurement, and service providers, they will oversee the effective mobilisation, monitoring, and continuous improvement of contracted services.
The role is responsible for developing and managing robust contract management arrangements, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), performance reporting, and improvement plans to ensure high-quality, cost-effective service delivery. The postholder will monitor contractor performance, manage risks, resolve operational issues, and ensure contractual obligations are achieved.
The postholder will support audits, inspections, and regulatory reviews, ensuring that documentation is maintained to the required standards. They will also contribute to the development of policies, procedures, and safe systems of work, promoting accountability, service excellence, collaboration, and continuous improvement across all areas of responsibility.
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.