Facilities Coordinator

Sodexo; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Facilities Coordinator to join their team at Merville Barracks, Colchester. This role involves managing maintenance tasks, ensuring service quality, and maintaining client relationships. The ideal candidate will have CAFM experience, strong IT skills, and a solid educational background. Join us to make an impact and thrive in a supportive environment.

Benefits

Employee Assistance Programme

24/7 virtual GP

Lifestyle rewards

Discounts for you & family

Financial tools & retirement plan

Qualifications

• Experience in a diverse FM environment.
• Proven administration experience in Facilities Management.
• Flexibility to work outside core hours.

Responsibilities

• Manage planned and reactive maintenance tasks.
• Administer task allocation and monitor progress.
• Ensure compliance with SLAs and KPIs.

Skills

Teamwork

Decision Making

IT Skills

Education

GCSE passes in Maths and English

Tools

CAFM system

Microsoft Office

Database software

Job description

Monday - Friday - 08:00 - 17:00 (1 hour for lunch)

We are currently seeking a highly organised and self-motivated Facilities Coordinator to join our dynamic team at Merville Barracks, Circular Road South, Colchester. As a Facilities Coordinator, you will be instrumental in managing both planned and reactive maintenance tasks, ensuring the smooth operation of facilities services. This is an exciting opportunity to be a key part of our team, responsible for task scheduling, administration, and ensuring all work is completed in line with service agreements and quality standards.

What you’ll do:

1. Assist in receiving, assigning, and processing completed worksheets for all planned, remedial, and reactive maintenance tasks in line with the payment mechanism.
2. Plan, schedule, and administer task allocation to ensure completion.
3. Extract accurate information from nominated callers and documentation to process requests efficiently.
4. Adapt and respond to changing priorities while carrying out duties.
5. Administer the CAFM system to monitor all reactive maintenance tasks, ensuring all relevant amendments and notes are logged.
6. Ensure all self-delivered Planned Preventative Maintenance (PPMs) are entered and scheduled correctly in the CAFM system.
7. Monitor task progress and provide timely updates and escalation for tasks likely to exceed reactive maintenance caps.
8. Provide supporting evidence for Barrack Damage claims, including engineer photos.
9. Ensure all tasks are completed within the required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
10. Follow Sodexo processes, procedures, and policies to maintain high standards.
11. Build and maintain excellent relationships with both internal and external clients.
12. Participate in team briefs, huddles, and meetings to stay updated on operational requirements.
13. Attend performance development reviews to discuss job standards and development activities.
14. Maintain a clean, tidy, and safe working environment at all times.
15. Ensure effective communication with your line manager, team members, customers, and client organisations.
16. Meet all Service Audit requirements for the Contact Management Helpdesk.

What you bring:

1. Experience of operating within a diverse FM environment.
2. CAFM experience.
3. Ability to work well within a team and make decisions based on knowledge and initiative.
4. Strong IT skills, proficiency in Microsoft Office, and familiarity with Database software.
5. Proven experience in an Administration role within Facilities Management.
6. A solid educational background, with GCSE passes in Maths and English.
7. Flexibility to work outside core hours when required.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you; you’ll act with purpose and make an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan

Ready to be part of something greater? Apply today!