Facilities Commercial Lead - Resort & Guest Experience

Butlin's; Minehead; Remote; GBP 42,000 - 54,000; Full time

Job summary

Butlins Minehead seeks a Facilities Commercial Assistant Manager to oversee retail, entertainment venues and external areas, ensuring high-quality, safe operations and brand standards. Lead a multi-skilled team, manage contractors, and drive maintenance and asset-care programs across a multi-site estate.

The role emphasizes guest experience, proactive planning, and collaboration with the facilities team to deliver seamless operations and exceptional guest services.

Qualifications

• Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
• IOSH managing safely certification.
• Full UK driving licence.
• NEBOSH General certificate (desirable).
• Proven experience in commercial building operations or facilities management within a resort/multi-site environment.

Responsibilities

• Motivate and guide multiskilled teams with clear, professional communication.
• Coordinate day-to-day operations to ensure high guest experience and brand standards.
• Manage contracts, suppliers and service partners for specialist works across the resort.
• Lead maintenance planning, safety checks and audit compliance across multiple sites.
• Respond to issues promptly, prioritise workload, and support asset-care strategies.

Skills

Facilities management

Team leadership

Contractor management

Health & safety

Operations coordination

Communication

Education

Level 3 Facilities management

IOSH Managing Safely

NEBOSH General certificate

Full UK driving licence

Job description

Butlins Minehead seeks a Facilities Commercial Assistant Manager to oversee retail, entertainment venues and external areas, ensuring high-quality, safe operations and brand standards. Lead a multi-skilled team, manage contractors, and drive maintenance and asset-care programs across a multi-site estate.

The role emphasizes guest experience, proactive planning, and collaboration with the facilities team to deliver seamless operations and exceptional guest services.